Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $20.91
Work Schedule
Standard Hours
Flexible
Benefits
Competitive salaries for all team members paid weekly
401(k) retirement plan with company matching
Employee Stock Purchase Program
Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
paid parental leave, adoption assistance program
Medical, Dental and Vision benefits
Flexible and Dependent Care Spending Accounts
company paid life insurance and short-term disability
Additional life insurance and long-term disability
mental, physical and emotional well-being programs for employees and families
wellness program and safety program with bonuses for our drivers
Employee Referral Bonus Program
Job Description
Heritage Pool Supply, part of the Heritage Family of Companies and SRS Distribution Inc., is a reputable leader in the distribution of pool, irrigation, and landscaping products. With locations strategically positioned to serve residential and commercial customers, Heritage Pool Supply emphasizes quality service, customer satisfaction, and operational excellence. As an organization committed to providing top-tier products and outstanding customer experience, the company's culture is built on professionalism, integrity, and collaboration. The company supports initiatives that promote employee well-being and offers comprehensive benefits, including competitive pay, retirement plans, and health coverage.
The Counter Sales position at Heritage Pool Supply - New Berlin is a pivotal customer-facing role that combines sales expertise with operational and logistical responsibilities. This full-time role operates onsite at the designated sales counter location and serves as a major touchpoint between the company and its customers. The person in this role is responsible for accurate order processing, providing knowledgeable product recommendations, coordinating delivery logistics, and maintaining inventory integrity. The Counter Sales associate plays an instrumental part in reinforcing the company’s reputation for reliability and quality by ensuring smooth transactions, exceptional service, and effective communication with customers and internal teams.
This role requires handling multiple priorities simultaneously, such as managing customer interactions via phone, email, and in-person; utilizing point-of-sale systems to process sales transactions; and performing warehouse duties including cycle counts, order picking, and staging. Physical demands include standing and walking for extended periods and lifting weights up to 75 pounds. The position necessitates a respectful and courteous approach to customers and colleagues alike, emphasizing honesty and professionalism.
Candidates for this role must exhibit problem-solving skills, a willingness to collaborate with various departments, and an ability to work under fast-paced conditions to meet deadlines and exceed customer expectations. Flexibility to work overtime during peak seasons is also required. While previous experience in a customer service or sales environment is preferred, the company values a positive attitude and a commitment to learning and adapting. Additional qualifications such as bilingual capabilities, forklift certification, and familiarity with landscaping or irrigation products are advantageous but not mandatory.
Heritage Pool Supply offers a collaborative and dynamic work environment backed by robust training and support systems. Employees benefit from comprehensive healthcare options, retirement savings plans with company matching, paid time off including holidays, vacation, and sick leave, and various wellness programs. The company is dedicated to equal employment opportunities and provides reasonable accommodations to qualified individuals with disabilities. This Counter Sales role offers an excellent career opportunity for those passionate about customer service and the outdoor products industry, looking to grow within a supportive and esteemed organization.
The Counter Sales position at Heritage Pool Supply - New Berlin is a pivotal customer-facing role that combines sales expertise with operational and logistical responsibilities. This full-time role operates onsite at the designated sales counter location and serves as a major touchpoint between the company and its customers. The person in this role is responsible for accurate order processing, providing knowledgeable product recommendations, coordinating delivery logistics, and maintaining inventory integrity. The Counter Sales associate plays an instrumental part in reinforcing the company’s reputation for reliability and quality by ensuring smooth transactions, exceptional service, and effective communication with customers and internal teams.
This role requires handling multiple priorities simultaneously, such as managing customer interactions via phone, email, and in-person; utilizing point-of-sale systems to process sales transactions; and performing warehouse duties including cycle counts, order picking, and staging. Physical demands include standing and walking for extended periods and lifting weights up to 75 pounds. The position necessitates a respectful and courteous approach to customers and colleagues alike, emphasizing honesty and professionalism.
Candidates for this role must exhibit problem-solving skills, a willingness to collaborate with various departments, and an ability to work under fast-paced conditions to meet deadlines and exceed customer expectations. Flexibility to work overtime during peak seasons is also required. While previous experience in a customer service or sales environment is preferred, the company values a positive attitude and a commitment to learning and adapting. Additional qualifications such as bilingual capabilities, forklift certification, and familiarity with landscaping or irrigation products are advantageous but not mandatory.
Heritage Pool Supply offers a collaborative and dynamic work environment backed by robust training and support systems. Employees benefit from comprehensive healthcare options, retirement savings plans with company matching, paid time off including holidays, vacation, and sick leave, and various wellness programs. The company is dedicated to equal employment opportunities and provides reasonable accommodations to qualified individuals with disabilities. This Counter Sales role offers an excellent career opportunity for those passionate about customer service and the outdoor products industry, looking to grow within a supportive and esteemed organization.
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years of relevant work experience
- Prior experience in customer service or sales role preferred
- Proficiency in basic computer operations and internet navigation
- Experience or familiarity with point-of-sale systems
- Ability to lift up to 75 lbs regularly and 50 lbs repetitively
- Ability to work in office, warehouse, and outdoor environments
- Honest and respectful demeanor
- Willingness to work overtime during peak seasons
- Capability to pass a pre-employment drug test
Job Qualifications
- Prior experience in customer service or sales role preferred
- Proficiency in basic computer operations and internet navigation
- Experience or familiarity with point-of-sale systems and order entry procedures
- Demonstrated ability for clear and courteous communication in person, over the phone, and via email
- Effective problem-solving skills and resourcefulness
- Capability to handle physical demands including lifting up to 75 lbs regularly
- Ability to work in varied conditions including warehouses and outdoor environments
- Honest, respectful, and courteous demeanor
- Willingness and ability to work overtime during peak season
- Capability to pass a pre-employment drug test
- Bilingual proficiency in English and Spanish preferred
- Previous experience with irrigation or landscaping products preferred
- Forklift operation experience preferred
- Demonstrated capability to drive sales outcomes and achieve goals through excellent customer service
- Comprehensive understanding of landscaping materials, tools, and trends
- Familiarity with inventory processes including cycle counts and stock replenishment
- Advanced skills in retail point-of-sale systems and common software applications
- Current forklift certification and other relevant qualifications
- Ability to adapt to changing job requirements and manage multiple tasks effectively
Job Duties
- Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations
- Accurately process and manage customer transactions at the sales counter using the company’s computer system
- Deliver expert product recommendations and pricing information tailored to customer needs
- Create detailed sales orders and quotes using customer measurements to estimate material needs and project costs
- Coordinate and schedule truck deliveries ensuring optimal logistics and customer satisfaction
- Participate in inventory management activities including cycle counts, order picking, staging, replenishment, and shipping/receiving
- Collaborate with management and team members to communicate customer needs and special order material requests
- Maintain a clean and organized work environment
- Work collaboratively with warehouse and sales teams to ensure efficient operations and exceptional customer service
- Maintain clear and effective communication with management and colleagues
- Execute duties in alignment with company policies and customer satisfaction goals
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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