Counter Person - Hilton Hawaiian Village Waikiki Beach Resort

Job Overview

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Compensation

Hourly
Range $28.30 - $35.38
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Benefits

Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health benefits
Financial planning services

Job Description

Hilton is a globally recognized leader in the hospitality industry, known for its commitment to exceptional guest experiences and a dedicated team environment that fosters growth and development. Established as a symbol of hospitality excellence, Hilton embraces a diverse and inclusive culture that values integrity, leadership, teamwork, ownership, and immediacy in action. With a legacy of serving over 3 billion guests worldwide, Hilton continues to set industry standards through its innovative approach to travel and accommodation, supported by a suite of renowned brand names under its banner. The company has been repeatedly acknowledged as one of the World\'s Best Workplaces by Great Place to Work and Fortune, reflecting its dedication to creating not just memorable guest stays but also unparalleled employee satisfaction. Hilton provides an engaging work environment where career advancement and personal development are at the forefront, inspiring team members to bring their best selves to work every day.

The Food and Beverage Attendant role at Hilton offers a unique opportunity to be the heart of the guest experience, where every interaction contributes to making guests' stays memorable. This position requires more than just serving food and beverages; it involves embodying the spirit of hospitality that Hilton is renowned for. Responsibilities include welcoming executive guests upon arrival, managing inquiries and complaints efficiently to maintain superior guest satisfaction, and preparing service areas with meticulous attention to detail. The role requires the stocking and organization of serviceware, creating inviting food and beverage presentations, and ensuring cleanliness and order throughout the service period. Additionally, attendants must manage the collection of used serviceware and maintain inventory levels to support seamless operations. Strict adherence to health, safety, sanitation, and alcohol awareness regulations is critical, underscoring Hilton\'s commitment to guest and team member well-being. This full-time position emphasizes a proactive, guest-centered approach, where teamwork, leadership, and accountability are essential to success. Hilton invests heavily in its employees, offering extensive benefits and support to nurture a healthy, balanced, and productive work environment. Join Hilton to not only advance your career in hospitality but also to be part of a company that passionately spreads the light and warmth of hospitality worldwide.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in food and beverage service preferred
  • Ability to work flexible hours including evenings weekends and holidays
  • Strong communication skills
  • Ability to stand for extended periods
  • Must comply with health safety and sanitation regulations
  • Team-oriented mindset and positive attitude

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in food and beverage service preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of health safety and sanitation standards
  • Friendly and approachable demeanor
  • Ability to multi-task and problem-solve effectively

Job Duties

  • Welcome executive guests and provide support throughout their stay addressing inquiries and resolving complaints
  • Set up for service including stocking serviceware arranging furniture preparing coffee and/or bar stations and displaying food and beverages
  • Ensure food and beverage stations are fully stocked clean and organized throughout service
  • Collect used serviceware monitor and inspect inventory quality and restock the kitchen
  • Maintain compliance with health safety sanitation and alcohol awareness regulations
  • Deliver memorable guest experiences by spreading hospitality warmth and light
  • Collaborate with team members to achieve service excellence

Job Criteria

Experience

No experience required


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