Counter Manager- Pandora @ Macy's Boston

Pandora is the largest jewelry brand in the world, renowned for its exquisite hand-finished jewelry crafted from high-quality materials at affordable prices. With a global presence, Pandora sells its beautiful pieces in more than 100 countries via over 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and prides itself on sustainable practices, crafting jewelry at LEED certified facilities in Thailand using primarily recycled silver and gold. The company is committed to environmental responsibility, aiming to be carbon neutral by 2025 and participating in the Science Based Targets initiative to reduce emissions throughout its entire value chain. The brand is publicly traded on the Nasdaq Copenhagen stock exchange and reported revenue of DKK 23.4 billion in 2021, demonstrating its strong market position and continued growth.

Pandora North America comprises a dedicated team of over 4,200 employees distributed across offices in New York and Baltimore, a Logistics Center in Maryland, and numerous owned and operated stores. The US market serves as Pandora's largest and most important region with more than 1,400 sales points, including over 420 concept stores where roughly 300 are owned and operated by Pandora.

The role of Counter Manager at Pandora’s Macy's Shop-in-Shop in Boston, MA, offers an exciting and rewarding career opportunity within a fast-growing luxury jewelry brand. This full-time position is ideal for individuals passionate about retail leadership, customer service excellence, and team development. The Counter Manager acts as a brand ambassador and the ultimate Pandora fan, immersing themselves in Pandora’s unique culture and product line to deliver exceptional customer experiences. In this leadership role, you'll directly influence the sales performance and growth of the Toshiba area store by engaging with customers on the sales floor and inspiring your team to excel.

As Counter Manager, your responsibilities include coaching and managing a team of Sales Leads and Sales Associates, overseeing daily store operations, managing inventory and scheduling, and ensuring compliance with Pandora and Macy's policies. You will foster an engaging, results-driven sales environment focused on creating memorable fan experiences that build loyalty and repeat business. Your leadership will drive adherence to brand standards, visual merchandising excellence, and operational efficiency. Additionally, you'll play a critical role in talent attraction and recruitment, supporting hiring efforts and onboarding processes to build a skilled, motivated team aligned with Pandora’s values.

This role requires a proactive, detail-oriented, and people-focused leader who demonstrates strong business acumen, analytical thinking to deliver sales results, and the ability to communicate with care and charm. You should have a background in retail management or supervisory positions with experience in fashion, luxury, or jewelry sectors preferred. The position entails a flexible work schedule, including nights, weekends, and holidays, reflecting the dynamic retail environment. Hourly pay ranges from $23 to $29 per hour, supplemented by bonuses and a comprehensive benefits package.

At Pandora, you have the opportunity to craft a fulfilling career while contributing to the most important moments in customers' lives by enabling self-expression through jewelry. As part of a global, socially responsible company that values diversity, equity, and inclusion, you will find a supportive workplace with ample learning and development programs, succession planning, and advancement pathways. Join Pandora in Boston and be part of a vibrant team dedicated to delivering exceptional fan-first experiences and driving the continued success of the world’s most beloved jewelry brand.