Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $17.30 - $18.30
Work Schedule
Standard Hours
Flexible
Benefits
Medical
Dental
Vision
401(k)
vacation
sick leave
Holiday time
Job Description
Sally Beauty Holdings is a leading retailer in the beauty industry, known for its comprehensive range of professional hair, skin, and nail products and services. Established as a trusted destination for beauty professionals and consumers alike, Sally Beauty Holdings operates numerous stores across the United States and internationally, providing quality products and expert advice. The company places a strong emphasis on diversity, inclusivity, and fostering an environment where creativity and self-expression thrive. It is deeply committed to innovation and growth, valuing the unique qualities each team member brings to the workplace. Sally Beauty Holdings is dedicated to offering opportunities for career development and ensuring a supportive culture that encourages employees to excel in their roles and beyond. Their corporate philosophy revolves around the belief that beauty exists in diversity and individuality, inviting all qualified candidates to join their diverse and dynamic team.
The Color & Curl Concierge / Colour & Curl Specialist role at Sally Beauty Holdings is integral to the company’s commitment to industry leadership in beauty innovation and customer service excellence. This position is designed for individuals who are passionate about hair color and curl/texture care, acting as stewards and experts who drive the color & curl business segment forward. Typically paid between $17.30 to $18.30 per hour, this hourly role combines sales expertise with technical knowledge, education, and customer relationship management.
The primary mission of the Color & Curl Concierge is to boost sales by enhancing customer retention and loyalty, through expert consultation, education, and personalized service. The role involves building lasting professional relationships within the beauty community, including salons, barbershops, spas, cosmetology schools, and licensed cosmetologists. Candidates will rely on market analysis to strategically introduce new beauty products and concepts, increasing brand awareness and capturing greater hair color market share. The role equally emphasizes social media engagement and digital platforms as tools to expand the company’s reach and influence.
In addition to daily sales activities, the Color & Curl Concierge is responsible for maintaining high merchandising standards to create an appealing and inviting store environment aligned with brand guidelines. They must stay informed on emerging trends and market changes, demonstrating agility in sales tactics and product knowledge to keep ahead in a competitive marketplace. The role also requires participation in ongoing education through online guided learning and certification, ensuring up-to-date expertise in hair color and curl technology.
This position demands excellent communication skills, both upward and cross-functionally, to coordinate effectively with customers, team members, and vendors. It also includes responsibilities for handling customer inquiries and resolving concerns promptly and professionally. Occasionally, the role may involve administrative tasks such as store opening and closing, cash handling, and managing bank deposits.
Candidates for this role are expected to have a strong business acumen with the ability to interpret sales reports and utilize retail sales, inventory control, and point-of-sale systems efficiently. Familiarity with computers, ipads, mobile devices, and social media platforms is essential to leverage digital channels for sales and marketing purposes. Flexibility in schedule and willingness to travel for shows or sales meetings at least three times a year is required, as well as occasional work in different store locations.
Sally Beauty Holdings offers a vibrant, creative work environment where employees are passionate about beauty and innovation. Staff enjoy generous product discounts, free sample products, comprehensive education and certification opportunities, and ample room for career growth. Depending on work hours, the company provides benefits such as medical, dental, vision coverage, 401(k) plans, vacation, sick leave, and holiday time, making it an attractive workplace for beauty professionals seeking a long-term career.
If you are excited by the prospect of advancing your career in a respected beauty industry leader and eager to stay ahead of the latest trends in hair color and curl care, this position at Sally Beauty Holdings is a perfect fit. Here, diversity is celebrated, and each employee is empowered to express their individuality and potential. Join Sally Beauty Holdings and find beauty in yourself while helping customers achieve their best looks.
The Color & Curl Concierge / Colour & Curl Specialist role at Sally Beauty Holdings is integral to the company’s commitment to industry leadership in beauty innovation and customer service excellence. This position is designed for individuals who are passionate about hair color and curl/texture care, acting as stewards and experts who drive the color & curl business segment forward. Typically paid between $17.30 to $18.30 per hour, this hourly role combines sales expertise with technical knowledge, education, and customer relationship management.
The primary mission of the Color & Curl Concierge is to boost sales by enhancing customer retention and loyalty, through expert consultation, education, and personalized service. The role involves building lasting professional relationships within the beauty community, including salons, barbershops, spas, cosmetology schools, and licensed cosmetologists. Candidates will rely on market analysis to strategically introduce new beauty products and concepts, increasing brand awareness and capturing greater hair color market share. The role equally emphasizes social media engagement and digital platforms as tools to expand the company’s reach and influence.
In addition to daily sales activities, the Color & Curl Concierge is responsible for maintaining high merchandising standards to create an appealing and inviting store environment aligned with brand guidelines. They must stay informed on emerging trends and market changes, demonstrating agility in sales tactics and product knowledge to keep ahead in a competitive marketplace. The role also requires participation in ongoing education through online guided learning and certification, ensuring up-to-date expertise in hair color and curl technology.
This position demands excellent communication skills, both upward and cross-functionally, to coordinate effectively with customers, team members, and vendors. It also includes responsibilities for handling customer inquiries and resolving concerns promptly and professionally. Occasionally, the role may involve administrative tasks such as store opening and closing, cash handling, and managing bank deposits.
Candidates for this role are expected to have a strong business acumen with the ability to interpret sales reports and utilize retail sales, inventory control, and point-of-sale systems efficiently. Familiarity with computers, ipads, mobile devices, and social media platforms is essential to leverage digital channels for sales and marketing purposes. Flexibility in schedule and willingness to travel for shows or sales meetings at least three times a year is required, as well as occasional work in different store locations.
Sally Beauty Holdings offers a vibrant, creative work environment where employees are passionate about beauty and innovation. Staff enjoy generous product discounts, free sample products, comprehensive education and certification opportunities, and ample room for career growth. Depending on work hours, the company provides benefits such as medical, dental, vision coverage, 401(k) plans, vacation, sick leave, and holiday time, making it an attractive workplace for beauty professionals seeking a long-term career.
If you are excited by the prospect of advancing your career in a respected beauty industry leader and eager to stay ahead of the latest trends in hair color and curl care, this position at Sally Beauty Holdings is a perfect fit. Here, diversity is celebrated, and each employee is empowered to express their individuality and potential. Join Sally Beauty Holdings and find beauty in yourself while helping customers achieve their best looks.
Job Requirements
- One year retail or other sales focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- May be required to work in other stores and in field at times
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Qualifications
- One year retail or other sales focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Duties
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
- Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- Demonstrate our CosmoProf/BSG culture values and adhere to our company code of ethics and behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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