H-E-B Grocery logo

Corpus Christi 02 (Port/Tarlton) Deli - Food Service Rep - Part-Time

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $17.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Employee assistance program

Job Description

H-E-B is a well-established American supermarket chain known for its commitment to quality, community engagement, and excellent customer service. Operating primarily in Texas and northeast Mexico, H-E-B has built a reputation for delivering fresh products, excellent shopping experiences, and a supportive work environment. As a high-volume retailer, H-E-B emphasizes team collaboration, continuous improvement, and adherence to health and safety standards. The company fosters employee growth through comprehensive training programs and encourages employees to contribute positively to the company's mission of serving customers and communities with integrity and respect.

The Food Service Representative role at H-E-B is pivotal to maintaining the fresh and appealing product assortments in various food-related departments such as bakery, deli, and prepared foods. This position involves delivering superior customer service by engaging effectively with customers, assisting them with product selections, and providing accurate product information. Food Service Representatives are responsible for preparing, packaging, and merchandising fresh products daily while ensuring compliance with H-E-B's stringent food safety and sanitation standards. These regulations help guarantee the health and safety of customers and maintain high operational standards within the departments.

As a Food Service Representative, you will perform a variety of tasks aligned with specific department needs. This includes slicing, packaging, labeling, and rotating products to ensure freshness and quality. In addition, you will assist with technical tasks such as equipment set-up, cleaning, and maintenance as required. You will utilize suggestive selling techniques to meet customers' needs and enhance department sales. The role demands working in a fast-paced retail environment that requires planning, organizing, and multitasking to handle inventory management, order preparation, and customer service simultaneously.

Moreover, this position requires physical stamina and the ability to meet specific demands, including lifting weights up to 50-55 pounds and managing a variety of movements such as standing, walking, bending, and reaching frequently. The position entails exposure to varying environmental conditions such as cold, hot, or noisy settings typical of retail food departments. H-E-B supports a culture of mutual respect where employees are encouraged to work safely and seek assistance for physically demanding tasks to prevent injury.

Staff in this role are expected to complete company orientation and food safety training upon hire to ensure they are fully equipped with the knowledge and skills necessary to perform their duties effectively from day one. H-E-B values employees who demonstrate strong computer proficiency, interpersonal communication, and organizational skills as essential to success in delivering an exceptional customer experience and supporting department operations.

Overall, the Food Service Representative position at H-E-B is an excellent opportunity for individuals who thrive in dynamic retail environments, enjoy hands-on food preparation and customer interaction, and want to grow within a company that prioritizes safety, quality, and community welfare.

Job Requirements

  • High school diploma or GED or equivalent
  • Completion of company orientation upon hire
  • Food safety and sanitation training upon hire
  • Ability to work in a fast-paced environment
  • Strong customer service skills
  • Knowledge of computer systems and equipment such as PC, symbol, scales, label machine
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills

Job Qualifications

  • Knowledge of computer systems and equipment such as PC, symbol, scales, label machine
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
  • Ability to work in a fast-paced environment
  • High school diploma or GED or equivalent
  • Completion of company orientation upon hire
  • Food safety and sanitation training upon hire

Job Duties

  • Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products and assists them with selections
  • Prepares, packages, and merchandises fresh product effectively
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
  • Cleans and sanitizes display cases
  • Operates and maintains equipment properly
  • Complies with H-E-B food safety and sanitation standards
  • Complies with department and store operating procedures
  • Records production and shrink to aid in production planning
  • Assists in technical areas such as baking, frying, and decorating
  • Culls bakery products for poor quality and expiration dates
  • Takes care of service counter customers
  • Uses ordering system applications
  • Uses Fresh Production Planner
  • Performs inventory management processes as required
  • Ensures catering orders are prepared and ready on time
  • Performs sanitation and maintenance tasks for deli slicers
  • Serves and packages products at customer request
  • Educates customers on preparation and reheating instructions
  • Prepackages condiments for prepared food items
  • Cuts, slices, dices, and chops food in preparation for the chef

Job Criteria

Experience

Entry Level (1-2 years)


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