Corporate Office Coordinator, Concierge

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $26.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Competitive benefits package

Job Description

First Citizens Bank is a reputable financial institution known for its commitment to excellent customer service and community engagement. As a full-service bank, it offers a wide range of financial products and services tailored to meet the needs of individuals, businesses, and corporate clients. With a strong presence in the banking industry, First Citizens Bank prioritizes fostering a professional yet welcoming environment, which is reflected in its Corporate Real Estate function. The bank is dedicated to providing thoughtful support and a seamless experience for both its employees and visitors.

The Corporate Office Coordinator, Concierge role is a vital positi... Show More

Job Requirements

Bachelor's degree and 0 years of experience in corporate real estate or facilities OR High school diploma or GED and 4 years of experience in corporate real estate or facilities
Experience in hospitality and event planning
Front desk experience with a personalized customer service approach
Experience in office management and/or administrative support
Strong written and verbal communication and collaboration skills
Proficient in Microsoft Office (Outlook, Excel, PowerPoint)

Job Qualifications

Bachelor's degree and 0 years of experience in corporate real estate or facilities OR High school diploma or GED and 4 years of experience in corporate real estate or facilities
Experience in hospitality and event planning
Front desk experience with a personalized customer service approach
Experience in office management and/or administrative support
Strong written and verbal communication and collaboration skills
Proficient in Microsoft Office (Outlook, Excel, PowerPoint)

Job Duties

Greeting all visitors, clients, and employees with a warm welcome and creating a memorable experience
Dressing professionally and business appropriately
Overseeing the lobby, welcome area, and general office space to ensure it is clean, safe, organized, and orderly
Submitting work orders with the building for any repairs, lights out, additional cleaning, and ensuring the work orders are completed promptly
Liaison to lobby security for external visitors and contractors
Tracking new hire badges and distribution with the lobby security
Conference room and event space reservations
Event set up and support
Overseeing and updating Monday.com Event intake requests
Liaison to assist in catering orders for teams on site
Oversight of Boston Teams Channel by posting office-wide communications
General front desk and concierge duties including welcome tours, preparation of office coffee, amenity stocking etc.
Surveying guest experience
Invoice processing for office maintenance services including janitorial, plant maintenance, coffee/snacks
Ordering office supplies as needed per the Office Manager and team
Assisting in any small projects, event, or office support as noted by the Office Manager

Job Location

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