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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $34.61
Work Schedule
Flexible
Benefits
Health Insurance
Tuition Reimbursement
Retirement Plan
Job Description
JPMorgan Chase is one of the oldest and most reputable financial institutions in the world, offering innovative financial solutions to millions of consumers, small businesses, and many of the world’s leading corporate, institutional, and government clients under the J.P. Morgan and Chase brands. With a rich history spanning over 200 years, JPMorgan Chase has established itself as a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. The company prides itself on its diverse and talented global workforce, fostering an inclusive environment that values diversity and drives success. JPMorgan Chase is committed... Show More
Job Requirements
- Bachelor’s degree
- minimum of three years’ experience in the hospitality industry, 5-star hotels, event planning and food and beverage
- excellent interpersonal and communication skills
- proven ability to manage guest experiences tactfully
- strong organizational skills
- working knowledge of audio-visual systems and Microsoft Office
- experience with EMS booking system
- ability to work in a fast-paced environment
- availability to work flexible shifts
Job Qualifications
- Bachelor’s degree
- minimum of three years’ experience in the hospitality industry, 5-star hotels, event planning, and food and beverage, with demonstrated expertise in high-touch customer service and organizational skills
- excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
- proven ability to manage guest experiences and expectations using a high level of tact and diplomacy
- strong organizational skills, with the ability to multitask and prioritize tasks effectively
- working knowledge of audio-visual systems and Microsoft Office
- experience with the EMS booking system
- ability to thrive in a fast-paced and diverse environment
- availability to work flexible shifts to support conference center hours and locations
Job Duties
- Consistently stand, greet, and welcome all clients to the Client Center, escorting them to meeting rooms and offering coat room and bag check services for enhanced comfort
- proactively assist and anticipate guest needs on the floor, ensuring a seamless and pleasant experience for all visitors
- collaboratively work with internal and external partners including catering, security, audio-visual, events, and facility teams to ensure smooth operations and exceptional service delivery
- efficiently manage front desk functions including answering phones, returning emails, reviewing meeting room requests, and monitoring the schedule of events
- actively join Event Planners on pre-conference calls, assist with data entry, and support event execution, ensuring all details are meticulously managed
- thoroughly check meeting rooms to confirm catering, audio-visual, and room setups align with Banquet Event Orders, meeting all client specifications
- expertly utilize the Event Management System to detail reservations, review requests, and manage event logistics
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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