Core Manager

Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company known for its exceptional service standards and commitment to creating memorable experiences for guests. Established over five decades ago, Four Seasons has become synonymous with quality, luxury, and personalized guest service, operating more than 100 properties worldwide. The brand’s dedication to excellence not only focuses on the comfort and satisfaction of its guests but also prioritizes creating a positive and enriching workplace culture for its employees. At Four Seasons, the philosophy of treating others how you would like to be treated drives both guest interactions and team dynamics. The company prides itself on cultivating an environment where employees are empowered to grow professionally while providing world-class service to their guests.

The Four Seasons Hotel Chicago is a standout property within this prestigious brand, located steps away from Chicago's Magnificent Mile, a hub of shopping, culture, and business. This luxurious hotel features 345 elegant guest rooms and suites, a luxury spa, and the newly renovated Adorn Restaurant and Bar, which offers a unique blend of globally inspired cuisine and handcrafted cocktails inspired by the essence of Chicago. The hotel has earned a Distinguished spot, consistently ranked by readers of Conde Nast Traveler among the top 50 hotels in the world. This vibrant property is designed to reflect the energy and style of the city it calls home, offering a rich cultural experience alongside unparalleled luxury.

We are currently seeking a dedicated Core Manager to join our leadership team in the Rooms division at Four Seasons Hotel Chicago. This role is critical to ensuring the seamless operation of room reservations and guest communications, directly impacting the quality of guest experiences from the very first contact. The Core Manager oversees the Core Team that manages reservations across hotel rooms, spa services, and restaurant/bar bookings, serving as the voice of the hotel. This position carries the responsibility of delivering impeccable service, coordinating reservation details, and maintaining flawless communication channels, including the hotel’s phone system.

Ideal candidates will demonstrate exceptional attention to detail, strong organizational skills, and the ability to multitask and manage priorities in a fast-paced environment. The Core Manager role demands someone who is personable and a team player, comfortable with technology, and flexible in schedule, including early mornings, evenings, weekends, and holidays. With a salary range of $70,000 to $80,000, this role offers a competitive compensation package alongside comprehensive benefits and opportunities for professional growth within the organization. Join Four Seasons at Chicago and be part of a team committed to creating lasting impressions through luxury hospitality and genuine heart.