Core Crew (Front Desk & Sales) - Hoboken, NJ

Solidcore is a national boutique fitness company with over 100 studios across the United States, dedicated to providing a unique and transformative fitness experience. Known for its signature 50-minute low-impact, high-intensity strength training workouts, Solidcore combines an energizing atmosphere with a deeply supportive community. The lights are dimmed and the music is loud, creating an immersive environment designed to help clients push their limits and achieve their fitness goals. Solidcore prides itself on its commitment to team growth, personal development, and fostering a culture where individuals can thrive and show up as their strongest, most empowered selves. Beyond fitness, Solidcore stands firmly behind the health and wellness of not only its studio staff but also the wider community it serves. Diversity, equity, and inclusion are core values within the Solidcore culture. The company aims to lead the boutique fitness industry by cultivating a welcoming, safe, and inclusive space where everyone feels comfortable being their authentic selves. This commitment reflects in every aspect of the company, from client interactions to staff engagement and community outreach efforts.

The role available is for a part-time Core Crew member at Solidcore, a position pivotal in delivering an exceptional front-desk experience and providing crucial administrative and sales support. This role reports directly to the Head Coach and Community Manager and requires an energetic, outgoing, and personable individual who thrives in a dynamic environment. Core Crew members play a vital role in embodying and promoting the Solidcore client experience acronym, CORE - connecting warmly with clients using their names, opening up opportunities for community engagement, recognizing client achievements and milestones in class, and educating clients on current offers while expressing gratitude for their participation.

This position demands a mix of strong interpersonal skills, customer service aptitude, and the ability to manage multiple client-facing tasks, including new account setup, scheduling, class rebooking, package purchases, and handling general client account needs effectively. The Core Crew member is also responsible for understanding and maintaining product knowledge relating to studio retail operations like class packages, beverage and towel sales, and promotions. Additionally, the member will assist in the studio's daily operations by supporting cleaning efforts, managing client concerns or grievances, addressing equipment or maintenance issues, and collaborating with the Head Coach and team to ensure a superior client experience.

Candidates should be comfortable lifting up to 30 pounds and standing for prolonged periods while adapting to a flexible schedule that includes mornings, evenings, weekends, holidays, and closing shifts as needed. The role offers an hourly wage of $17, with the potential to earn sales commissions, alongside benefits such as free drop-in classes. Experience in sales and familiarity with Membership Business Operations (MBO) software are preferred but not mandatory. Above all, the ideal candidate will bring a passion for fitness, wellness, and the Solidcore brand, with a proactive attitude and meticulous attention to detail.

Joining the Solidcore Core Crew means becoming part of a fast-growing and innovative fitness community focused on empowerment, connection, and inclusion. Individuals in this role have the opportunity to excel personally and professionally within a company that values diversity and strives to make a positive impact on both its team members and clients alike.