Copy of Client Concierge: Part-Time

It’s A Secret Med Spa is an elite medical spa with locations nationwide dedicated to empowering individuals by enhancing their natural beauty through the use of high-performance injectables, lasers, and advanced aesthetic treatments. Known for a warm and dynamic culture, this medical spa strives to make every client feel unstoppable in their daily lives by delivering exceptional care and personalized service. As a rapidly growing company with a strong nationwide presence, It’s A Secret Med Spa offers a vibrant and supportive environment where passionate, positive, and polished professionals can thrive and take their skills to the next level. The company embraces a big, fabulous family atmosphere while fostering career growth and excellence in patient care.

The Client Concierge role at It’s A Secret Med Spa is a key position focused on fostering an outstanding client experience from the moment a patient walks in or calls the facility. This position involves warmly greeting clients, managing front desk responsibilities, providing education about services, and ensuring all client needs are met with professionalism and care. The Client Concierge acts as the front line of the spa, embodying the company’s high standards for service, communication, and efficiency.

Responsibilities for this role include checking patients in and out, handling phone inquiries, supervising inventory management, maintaining supplies, and assisting providers and management with scheduling and appointment book management. The Client Concierge also ensures the environment remains clean and professional, and that all company policies and procedures are followed to maintain streamlined and effective operations at the location. Proficiency with POS systems and accurate client and employee information management are also integral to this role.

This part-time or full-time position is ideal for individuals with previous customer service experience, particularly those familiar with med spa or medical office settings. Strong communication skills, the ability to multitask, and a genuine passion for providing outstanding client service are crucial. Candidates must demonstrate excellent etiquette, teamwork, and initiative while maintaining confidentiality in compliance with HIPAA regulations and company policies. Physical stamina is required as the role involves standing or sitting for long periods, along with occasional physical tasks such as reaching, kneeling, crawling, and lifting up to 50 pounds.

At It’s A Secret Med Spa, an enthusiastic, friendly, and energetic personality combined with a strong ethical foundation and sound judgment will ensure success and satisfaction in this role. Bilingual candidates are given preference, reflecting the company’s commitment to serving a diverse clientele. Joining It’s A Secret Med Spa means becoming part of a forward-thinking, excellence-driven team where your contributions are valued, and your professional growth is supported. This opportunity offers more than a job; it’s a chance to be part of a transformative company culture that celebrates beauty, confidence, and empowerment every day.