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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $77,800.00 - $97,100.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Flexible work arrangements
Job Description
Hines is a global real estate investment, development, and property management firm founded in 1957 by Gerald D. Hines. Over the decades, Hines has expanded its reach to operate in 28 countries, managing an impressive portfolio of $92.3 billion in assets, including residential, logistics, retail, office, and mixed-use properties. With local teams serving 634 properties spanning over 225 million square feet globally, Hines is widely recognized for its commitment to excellence, innovation, and sustainability, including an ambitious net zero carbon target by 2040 achievable without purchasing offsets. The company places great emphasis on its people, fostering a workplace culture that... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of professional experience
- Preferred experience in hospitality industry
- Strong commitment to customer service and hospitality
- Excellent attention to detail
- Effective interpersonal and communication skills
- Ability to handle telephone and virtual communication
- Capacity to make decisions based on visual and scent cues
- Ability to obtain and maintain notary license
- Ability to sit for extended periods
- Ability to escort guests physically using stairs and elevators
- Ability to manually lift up to 30 lbs
- Ability to perform emergency procedures
- Sensory ability to inspect building environments
- Availability to support after-hour events
Job Qualifications
- High school diploma or equivalent from an accredited institution required
- A minimum of two years of professional experience required
- Experience within the hospitality industry preferred
- Commitment to hospitality, ensuring that all actions contribute to a positive customer experience
- Excellent attention to detail and follow-through
- Welcoming and engaging interpersonal and communication style
- Promoting positive employer branding and a safe environment
- Ability to answer, express, and exchange ideas over telephone and in virtual meetings by means of the spoken word
- Ability to make aesthetic decisions based on visual and scent perception
- Ability to receive and maintain notary license
- Ability to sit at a desk for long periods of time
- Ability to physically escort guests to various locations, using both stairs and elevators
- Ability to manually lift 30 lbs
- Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures
- Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms
- Be flexible and available to support after-hour events and activities
Job Duties
- Create a welcoming environment by proactively engaging, connecting with and assisting all occupants and guests, ensuring everyone feels valued and part of the community
- Deliver personalized service that prioritizes individual needs and fosters belonging
- Coordinate meeting and event logistics, including conference room scheduling, AV setup, catering, and signage
- Partner closely with the Workplace Services Manager to support facilities-related activities and ensure alignment on priorities and service delivery
- Partner closely with the Assistant Manager – Workplace Experience to execute and evaluate events that engage occupants and guests
- Administer and maintain amenity spaces and offerings, ensuring they meet defined workspace standards
- Reset and inspect spaces before and after use
- Register and check in visitors, coordinate with security and hosts to greet visitors, and manage parking validations
- Assign office access, issue, track and cancel access cards and security credentials
- Assign and manage parking, building access, and workstations for new employees and guests, ensuring clear communication throughout the process
- Provide office tours for new occupants and guests
- Deploy health and safety strategies, ensuring alignment with program standards
- Support employees with mobile app usage, workstation setup, and move-in/move-out logistics, offering personalized assistance as needed
- Emphasize significant milestones such as welcoming employees returning from parental leave and integrating new team members
- Collaborate with cross-functional partners and vendors, to leverage existing resources and services to enhance key elements of the workplace experience
- Serve as a liaison to Property Management, supporting day-to-day operational needs while maintaining a strong focus on employee experience
- Coordinate vendor access, support, and escort vendors doing work within the office
- Submit and track work orders, ensuring timely resolution of workplace related issues
- Assist with invoice processing and documentation, ensuring accuracy and alignment with internal processes
- Facilitate communication between employees, Property Management, and vendors
- Maintain accurate records and audit data regularly related to vendor activity, service requests, and operational processes
- Facilitate two-way communication with employees and guests, distribute guides and updates, gather feedback, and provide insights to influence decision making and enhance the overall experience
- Identify and escalate occupant feedback and operational issues, partnering with appropriate teams to drive resolution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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