Coordinator, Stadium Event Operations

Cleveland, OH, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Flexible work schedule

Job Description

Huntington Bank Field, home to the Cleveland Browns, is a premier stadium that hosts a wide array of events ranging from NFL games to special non-gameday functions. The stadium is renowned for delivering exceptional guest experiences through careful planning, operational excellence, and collaborative team efforts. The venue partners with multiple service providers including Aramark, 24/7 security teams, housekeeping, and guest services to uphold a standard of excellence that defines the Cleveland Browns brand.

The Coordinator, Stadium Event Operations, is a vital role within the Stadium Operations department. Reporting directly to the Manager of Stadium Event Operations, this position is responsible for overseeing the smooth execution of both gameday and non-gameday events at Huntington Bank Field. Acting as Manager on Duty (MOD) for approximately 60% of all special events, the coordinator provides leadership and on-site decision-making to ensure every event runs flawlessly. This role requires strong cross-functional collaboration with internal departments and external vendors to align event requirements, manage logistics, and resolve issues in real time.

This full-time role demands an individual with excellent organizational abilities and the capacity to handle multiple events simultaneously in a fast-paced environment. The coordinator will manage event logistics including staffing coordination, equipment needs, and space allocation. Additionally, they will oversee the building event calendar, financial tracking, post-event settlements, and programming diagrams to guarantee event readiness. On gamedays, the coordinator supports designated stadium areas, ensuring staff coordination, setup completion, and guest readiness while responding promptly to fan concerns.

The ideal candidate brings a background in event management, sports administration, hospitality, or a related field with prior supervisory experience and a willingness to work flexible hours, including nights, weekends, and holidays. Strong communication skills and proficiency with technology such as Microsoft Office are essential to succeed in this role. The position also requires physical stamina for long shifts and the ability to operate vehicles and equipment. This role offers an exciting opportunity to be part of an iconic sports organization and contributes directly to delivering world-class experiences to fans and clients at one of the nation’s top sporting venues.

Job Requirements

Bachelor’s degree in event management, sports administration, hospitality, business, or a related field preferred
Equivalent work experience will be considered
1-2 years of experience in event management, venue operations, or a related field preferred
Prior supervisory experience with a demonstrated ability to lead and motivate large, part-time or hourly teams
Valid driver’s license with the legal ability to operate a passenger vehicle, golf cart, and forklift (training available)
Ability to walk, stand, and climb stairs and ramps for an entire shift (8-12 hours)
Ability to lift, carry, and transport items in excess of 50 lbs
Ability to work flexible, irregular hours including nights, weekends, holidays, and special events as required

Job Qualifications

Strong organizational skills with the ability to manage multiple events simultaneously and prioritize effectively in a fast-paced environment
Confident decision-maker who can work independently and respond quickly to dynamic, on-site situations
Clear understanding of departmental and organizational policies, procedures, and staff responsibilities
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Comfortable with standard office technology including smartphones and photocopiers
Excellent verbal and written communication skills
Ability to interact professionally with staff, clients, and partners at all levels

Job Duties

Coordinate logistics for assigned Browns events, ensuring smooth execution in alignment with plans established by the Manager
Partner with Aramark, 24/7 Security, Housekeeping, and Guest Services to determine staffing requirements and scheduling for non-gameday special events
Collaborate with clients and partners to confirm event specifications, including space requirements, staffing levels, equipment, and materials
Assess and fulfill asset needs for special events, including furniture, walk-through metal detectors, A/V equipment, and signage
Develop and maintain Programming Diagrams for all event spaces, mapping placement of tables, chairs, equipment, and supplies
Assist with financial tracking and post-event settlement
Develop and coordinate the building event calendar for private events, tours and football operations events
Serve as MOD for approximately 60% of all special events (gameday and non-gameday), providing on-site leadership and decision-making authority
Ensure all event spaces are properly set up, staffed, and equipped in accordance with approved event plans
Act as the primary point of contact for clients, partners, and stadium staff during assigned events
Support operations within a designated area of the stadium on gameday, assisting with setup and staff coordination
Escalate issues to the appropriate department leads and ensure the area remains guest-ready throughout the event
Serve as the Event Management lead in command post for gamedays and major events
Monitor and respond to fan text messages during gamedays and major events, addressing guest concerns and coordinating appropriate staff responses in a timely manner
Support department colleagues across Stadium Operations functions as needed
Perform additional duties as assigned by the Manager, Stadium Event Operations