Coordinator Sales Gallery Lead

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $21.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Day 1 health benefits eligibility

Recognition Programs and Rewards

travel discounts program

outstanding paid vacation program and paid sick days

Employee assistance program

401(k) program with company match

tuition reimbursement programs

Employee Stock Purchase Program

numerous learning and advancement opportunities

Job Description

Our company is a distinguished entity within the hospitality sector, recognized for delivering exceptional guest experiences and outstanding customer service. We operate a dynamic and vibrant sales gallery that plays an integral role in connecting potential guests and owners with our unique offerings and extensive amenities. As a key player in the hospitality industry, we are committed to fostering a collaborative and engaging work environment where every team member can contribute meaningfully to our shared success. This position offers an excellent opportunity to join a forward-thinking team dedicated to crafting memorable experiences and supporting the growth of our business through strategic sales and marketing initiatives. Employment in this role is full-time with a competitive hourly wage of $21.00, reflecting our commitment to valuing the talents and contributions of our team members.

The Sales Gallery Lead Coordinator is a pivotal position responsible for a broad range of administrative, operational, and customer service functions that support the Sales and Marketing teams. This role is designed for a dedicated and organized individual who excels in communication and multitasking, with a strong attention to detail and the ability to collaborate effectively across multiple departments. The Coordinator will manage various essential tasks including monitoring attendance and paid time off, maintaining accurate and up-to-date training and operational guides, and facilitating communication between Sales, Marketing, IT, and other departments. Key responsibilities also include managing vendor orders, assisting with customer service issues, and supporting inventory and logistics management. This role demands a proactive approach to problem-solving and the maintenance of high standards in operational and customer service areas.

Additional duties encompass coordinating guest check-ins and assignments for sales presentations, managing tour manifests, ensuring accurate sales coding, and supporting the maintenance and stocking of kitchen and refreshment supplies in compliance with health regulations. The Coordinator will also handle the reconciliation of premiums and reimbursements and play a crucial role in facilitating communication and logistical coordination with the transportation team. This multifaceted role is vital for the smooth operation of the sales gallery and requires a candidate who thrives in a fast-paced environment, can manage multiple tasks efficiently, and demonstrates a customer-centric attitude.

Our company prioritizes employee development and offers a supportive environment where continuous learning and adaptation to changing requirements are encouraged. This role is ideal for professionals seeking to build a career in hospitality with opportunities for growth, skill enhancement, and the chance to contribute to a team dedicated to excellence in service and operational effectiveness. The Sales Gallery Lead Coordinator position is not only about administrative excellence but also about being an ambassador for the guest experience and ensuring every visitor’s journey is seamless and engaging. This position’s comprehensive responsibilities and the opportunity to work within a renowned hospitality brand make it a compelling career choice.

Job Requirements

High School diploma or equivalent
Able to work a flexible schedule to include evenings, weekends, and holidays
Previous customer service experience

Job Qualifications

Strong organizational skills and attention to detail
Excellent communication and interpersonal abilities
Proficiency in Microsoft Office and basic computer skills
Ability to work independently and handle multiple tasks
Prior experience in a similar administrative or coordination role is preferred
Knowledge of hospitality industry practices is an asset
Familiarity with Hilton's systems and processes is advantageous
A positive and customer-centric attitude
Willingness to learn and adapt to changing requirements

Job Duties

Check the Sales Attendance and PTO line multiple times per day and send out attendance emails with updates to Leadership and Human Resources
Look up Hilton Honors account information for the Sales and Gifting Teams
Place orders with our food vendors 3-5 times per week
Update checklists and training guides as needed
Assist Sales and Marketing with customer service issues
Assist in opening phases for certain inventory for sales
Make adjustments in systems for role changes for Sales
Run reports
Facilitate and communicate equipment issues with IT and vendors as necessary
Track and report usage of certain premiums to the resort
Participate in End of Month Audits
Assist with lead cleanup
Track and relay Sales, CRM and Showcase employee’s daily attendance and training attendance
Set and update the various Sales Executive Rotations daily and any specialty rotations on the effective dates
Check in guests and owners for their sales presentation, walk them to the kiosks and guide them on their next steps
Assign guests and owners to the appropriate Sales Executive, Showcase Presentation and Pod based on their Marketing Channel
Update the tour manifest every morning for the appropriate sales office
Make sure that all tour coding is accurate including but not limited to Sales Executive, TO1/TO2, VIP, Showcase, NQ/SNT’s
Track length of presentations to ensure we are giving our guests the best possible presentation
Send all Commitment to Excellence and NQ form to the appropriate leaders in real time
Answer all phone calls and direct to the appropriate employees
Take inventory and stock all kitchen supplies including but not limited to Food, Coffee, Juice, Paper Goods, Cleaning Supplies, and Soda
Keep café and refreshment areas cleaned and stocked at all times
Ensure that all food is rotated in the stocking areas by expiration date and all food in the refreshment areas are up to the Health Department codes
Provide refreshments to the Sales Boot camps
Clean all kitchen equipment and dispensing machines on a regularly scheduled basis
Assist with incoming and outgoing mail for clients
Assist with orders and deliveries for Sales and Marketing Departments
Keep all Sales and Marketing collateral stocked including and not limited to Lanyards, RFID Cards, Luggage tags, Planners, Forms
Ensure that all “Fresh Juice” equipment is functioning properly daily and call “Fresh Juice IT” immediately to fix if the following equipment is not working Kiosks, Envision tables, TV loops, Music and lighting
Scan all Front Desk closing documents into the appropriate shared drives daily
Assist with Extra Premiums for all departments and reconciles nightly
Issue Tour Deposits to all Desk Renters and Guest of Renters and reconciles nightly
Issue all Taxi/Uber reimbursements to Guests and Owners and reconciles nightly
Help resolve Guests and Owner concerns and bring any unusual or intensified circumstances to the attention of management
Coordinate with the transportation team pick up and drop off details for our guests and owners coming to and from the presentations