Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.25 - $29.25
Benefits
GO Hilton discounted hotel rates worldwide as low as $40 per night
Excellent health care options including medical, dental, and vision
401(k) with employer matching and employee stock purchase program
Paid time off (PTO) that allows for adventure, rest, relaxation or recuperation
Perks at Work discount program that offers a wide range of discounts through various outlets
Internal growth opportunities and ongoing training
Job Description
Hilton Grand Vacations is a prominent leader in the vacation ownership industry, renowned for delivering exceptional experiences and innovative solutions to guests worldwide. As a division of Hilton, the company embraces a culture that focuses heavily on teamwork, dedication, and passion for service, which are the driving forces behind its outstanding reputation. Hilton Grand Vacations operates in a dynamic and energetic environment aiming to help guests enjoy life at its best through memorable vacations and opportunities to reconnect with their loved ones. With a commitment to excellence, the company is recognized consistently on prestigious industry lists and has received multiple... Show More
Job Requirements
- Minimum 1 year customer service experience
- High school or GED required
- Ability to multitask in a fast-paced environment
- Intermediate digital literacy including proficiency in Office Suite
- Full flexible schedule availability including mornings, nights, weekends, and holidays
Job Qualifications
- High school education or GED required
- Associate's degree or college diploma preferred
- Minimum of 1 year customer service experience
- Intermediate digital literacy with proficiency in Office Suite
- Strong communication and interpersonal skills
- Ability to multitask effectively in a fast-paced environment
- Flexible availability including mornings, nights, weekends, and holidays
Job Duties
- Deliver outstanding customer service by providing a warm welcome and ensuring guest happiness, encouraging a memorable and positive atmosphere
- Efficiently identify and assign guests to Sales Executives and Leaders, using a strategic rotation system to improve engagement and sales opportunities
- Serve as the primary point of contact, managing incoming telephone calls and providing knowledgeable responses to inquiries
- Ensure meticulous logging of tour assignments in the HGV system and manual logs, coupled with detailed reporting of tour information
- Maintain and interpret tour rules, consistently updating Sales Executive rotations to ensure process integrity and efficient performance
- Conduct comprehensive inventory management, keeping café and refreshment areas well-stocked to facilitate an inviting environment
- Supervise financial transactions, including issuing Taxi/Uber reimbursements and balancing extra premiums, ensuring fiscal responsibility and accuracy
- Optimally coordinate with the transportation team to arrange seamless pick-up and drop-off services for guests and owners, improving the overall experience
Job Location
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