Coordinator, North American Operations (Hrly)

Estes Forwarding Worldwide (EFW) is a premier domestic and international freight forwarding company based in Richmond, Virginia. As a subsidiary of Estes Express Lines, EFW leverages its parent company’s extensive line haul and transportation network to provide clients with highly customizable logistics and warehousing solutions. Serving diverse industries around the globe, EFW offers comprehensive freight services via air, ground, and ocean, positioning itself as a highly regarded 3PL provider noted for its innovative approach and operational excellence. The company has earned multiple accolades such as Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year and is recognized by Global Trade Americas as a 3PL to watch. EFW is committed to fostering a workplace culture centered on diversity, inclusion, continuous learning, and employee career development. The company offers competitive hourly wages ranging from $18.00 to $20.00 per hour and an attractive benefits package that supports work-life balance and employee well-being.

The Coordinator of North American Operations role at EFW is a vital position reporting directly to the Leader of North American Operations. This hourly position plays a critical part in ensuring the delivery of exceptional customer service by evaluating pricing and transportation options across an extensive network of internal and external transportation suppliers. The coordinator is responsible for efficiently managing transportation logistics for domestic clients within North America, continuously assessing routes, costs, timing, and availability to optimize service quality and cost-effectiveness. Key responsibilities include resolving customer and vendor disputes with a focus on preserving valuable relationships, proactively identifying shipments at risk, conducting thorough documentation of shipments including compliance with TSA and DOT regulations, and maintaining on-time service integrity. The role demands a dynamic individual capable of managing multiple tasks under pressure, working flexible hours across various shifts, and supporting a 24-hour on-call rotation if necessary. In addition to operational duties, the coordinator is expected to uphold company policies regarding security procedures such as C-TPAT and TSA standards. This position offers an excellent opportunity for professionals with an associate’s degree or equivalent and 1-3 years of transportation or logistics experience to contribute to a recognized industry leader while enhancing their career in a supportive and growth-oriented environment.