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Coordinator- Key Carrier

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.00 - $16.50
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care discounts
cell phone discounts
Pet insurance
legal insurance
credit union access
Referral bonuses
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
HSA
health care FSA
Life insurance
short term disability
long term disability
Paid parental leave
Paid holidays
Paid vacation
Paid sick leave
Auto insurance discounts
Home insurance discounts
scholarship program
Adoption assistance

Job Description

TJX Companies is a leading global off-price retailer known for its diverse portfolio of brands including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. As a Fortune 100 company, TJX offers dynamic and engaging career opportunities across multiple locations including global Home Offices, Distribution Centers, and Retail Stores. The company fosters a culture that embraces diversity, promotes collaboration, and prioritizes employee development, ensuring that every day brings new opportunities for growth, exploration, and achievement. TJX is committed to creating a positive impact not only through its innovative retail solutions but also through maintaining a supportive and inclusive work environment for all employees.

The Sierra Store 0114 located in Grandville, MI, is currently seeking a motivated and dependable Key Carrier to join their vibrant team. This role is an elevated extension of the Coordinator role and involves alternating duties based on store needs. Primarily, the Key Carrier performs the duties of a Coordinator but occasionally steps into a leadership position that involves maintaining overall store operations. This position requires open availability including nights and weekends to effectively manage the dynamic demands of the retail environment.

As a Key Carrier, you will be a role model for exceptional customer service, embodying the company’s values of honesty, integrity, and respect. You will create a positive customer experience by ensuring efficient store operations, mentoring and coaching team members, and maintaining store standards. The role involves acting as Manager on Duty when required, which includes adhering to company policy and procedures, managing store opening and closing guidelines, and ensuring compliance with labor laws and company policies. You will be instrumental in promoting safety awareness, shrink reduction programs, credit and loyalty initiatives, and supporting associate training and development. The position offers a competitive starting pay range of $16.00 to $16.50 per hour, with the actual starting pay reflecting your skills, qualifications, and experience.

Joining TJX as a Key Carrier means being part of a supportive environment where your contributions are recognized and your career growth is nurtured. In addition to competitive pay, the company offers a comprehensive benefits package including associate discounts, health and wellness programs, and employee assistance resources. Join the TJX family and help drive a thriving retail experience that benefits customers and employees alike.

Job Requirements

  • Minimum of 1 year retail experience
  • at least 6 months leadership experience
  • able to work a flexible schedule including nights and weekends
  • knowledge of company software and systems
  • strong problem-solving skills
  • excellent communication and organizational skills
  • ability to coach and delegate effectively
  • able to respond quickly in challenging situations
  • capable of multi-tasking
  • attention to detail

Job Qualifications

  • Able to work a flexible schedule including nights and weekends
  • team player working effectively with peers and supervisors
  • able to respond appropriately to changes or unexpected situations
  • knowledge of company standard software, systems, and procedures
  • knowledge of merchandise flow in stores
  • proven problem-solving skills
  • able to effectively coach, delegate, and follow up on multiple people and tasks
  • able to act quickly under challenging circumstances
  • capable of multi-tasking
  • superior communication and organizational skills with attention to detail
  • minimum 1 year retail experience
  • at least 6 months leadership experience

Job Duties

  • Create a positive internal and external customer experience
  • promote a culture of honesty and integrity
  • maintain confidentiality
  • act as Manager on Duty adhering to company policy and procedure
  • ensure store team performs tasks and activities in accordance with store plan
  • prioritize tasks as needed
  • address immediate customer service issues and provide coaching to associates
  • exercise discretion regarding customer service policies
  • maintain accurate associate coverage in service areas
  • ensure associates adhere to operational procedures
  • execute opening and closing procedures according to guidelines
  • communicate effectively with management and associates
  • provide and accept recognition and constructive feedback
  • offer feedback, recognition, and coaching to associates
  • partner with management on associate training needs
  • ensure adherence to labor laws, policies, and procedures
  • promote credit and loyalty programs
  • support and participate in shrink reduction goals
  • promote safety awareness and maintain a safe environment
  • perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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