Coordinator I, Business Operations

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, known for its dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. With an inspiring mission to put the world on vacation, Travel + Leisure Co. operates in a thriving industry that revolves around creating exceptional travel experiences for millions of travelers worldwide. As a company committed to innovation and growth, it offers its associates opportunities to learn, grow, and contribute meaningfully in a vibrant and collaborative work environment. The company values professionalism, customer service excellence, and accuracy in all operations to ensure high-quality guest experiences and maintain its leadership in the travel industry.

The Coordinator I, Business Operations role based in the Central Location, Mid-City, San Diego, California, is a full-time position that plays a vital part in the operations department. This position is responsible for performing all facets of daily operations including tour reception, contract preparation, gift distribution, and essential data management. The Coordinator ensures adherence to Travel + Leisure Co. Standard Operating Procedures while promoting a professional atmosphere for guests and internal teams alike. Operating within a multi-department context, this role supports the Sales, Marketing, HR, and Resort teams by providing detailed and timely administrative assistance, contributing to smooth operational flow and effective communication across departments.

In this role, the Coordinator is tasked with greeting and qualifying touring guests, collecting and validating guest information, and facilitating interactions between guests and Sales Agents. Delivering exceptional customer service through professional correspondence, answering inquiries, and assisting property owners with contract concerns is a fundamental part of this position. The Coordinator is also responsible for managing premiums distribution, daily financial reconciliations related to gifts, tours, and contracts, as well as maintaining accurate and secure records in compliance with privacy standards. This includes the precise entry of tour and gifting data into central reservation systems and preparing reports that aid in financial and operational planning.

The role demands careful handling of timeshare sales contracts for both the Sales Department and Property Owners, along with supporting the Administrative Supervisor in managing legal documents and other essential tasks. Limited travel is required, making this role stable within the company’s central operations. The importance of accuracy and timeliness in the Coordinator’s decisions is significant as errors could impact commissions, revenue recognition, contract securitization, and payroll precision. Although no supervisory responsibilities are involved, the Coordinator is accountable for meeting key performance metrics including cost management and adherence to company policies, thereby safeguarding company assets.

This position offers an hourly rate of $20.20 and presents a rewarding career opportunity within a global company that values hospitality, inclusivity, and excellence. Travel + Leisure Co. provides robust health and welfare benefits for qualifying associates, fostering a supportive and engaging work culture. The role is ideal for individuals with strong organizational, customer service, and data management skills who thrive in a fast-paced, team-oriented environment and are eager to contribute to the success of a leading travel company.