
Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and development programs
flexible schedule
Job Description
Resorts World Las Vegas is a premier luxury resort and entertainment destination located on the Las Vegas Strip. Known for its outstanding service, world-class amenities, and innovative experiences, Resorts World Las Vegas offers guests a blend of modern luxury and vibrant hospitality. The resort comprises a variety of restaurants, bars, event spaces, and entertainment venues, making it a sought-after venue for social and corporate gatherings alike. At the core of the resort's success is its dedicated team of professionals who ensure every guest experiences excellence from arrival to departure. Resorts World Las Vegas boasts a dynamic workplace culture focused on teamwork, safety, security, cleanliness, and guest satisfaction. It is committed to fostering an inclusive environment where every employee takes ownership of their role and contributes to the overall success of the property.
The role available at Resorts World Las Vegas is centered around group dining and event management support. This position involves overseeing the flow of daily leads and inquiries related to event spaces and dining experiences, ensuring smooth coordination between clients and internal teams. Key responsibilities include managing inquiries through platforms such as Tripleseat, creating custom menus for events, supporting Group Dining Managers and Directors, and assisting with administrative tasks such as purchase orders and vendor logistics. The position requires flexibility in work hours to accommodate varying business volumes, including nights, early mornings, and weekends. Additionally, the role involves direct client interaction, including conducting site tours, pre-event planning, and post-event follow-ups to guarantee high levels of client satisfaction and repeat business.
A successful candidate will be adept at multitasking in a fast-paced environment, possess strong communication skills, and demonstrate excellent customer service orientation. They will also be responsible for maintaining required licensing and ensuring compliance with company policies and procedures. Physical requirements for this position include the ability to sit or stand for prolonged periods, handle physical tasks such as bending, lifting, and transporting items up to 25 pounds, and adapt to varying environment conditions. This role is ideal for individuals with hospitality or event planning experience who wish to grow their career within a high-profile luxury resort setting. Working at Resorts World Las Vegas means joining a team that prides itself on delivering exceptional guest experiences, prioritizing employee satisfaction, and upholding the resort's five core responsibilities for team members, including ambassadorial duties, safety, security, environmental upkeep, and guest support.
The role available at Resorts World Las Vegas is centered around group dining and event management support. This position involves overseeing the flow of daily leads and inquiries related to event spaces and dining experiences, ensuring smooth coordination between clients and internal teams. Key responsibilities include managing inquiries through platforms such as Tripleseat, creating custom menus for events, supporting Group Dining Managers and Directors, and assisting with administrative tasks such as purchase orders and vendor logistics. The position requires flexibility in work hours to accommodate varying business volumes, including nights, early mornings, and weekends. Additionally, the role involves direct client interaction, including conducting site tours, pre-event planning, and post-event follow-ups to guarantee high levels of client satisfaction and repeat business.
A successful candidate will be adept at multitasking in a fast-paced environment, possess strong communication skills, and demonstrate excellent customer service orientation. They will also be responsible for maintaining required licensing and ensuring compliance with company policies and procedures. Physical requirements for this position include the ability to sit or stand for prolonged periods, handle physical tasks such as bending, lifting, and transporting items up to 25 pounds, and adapt to varying environment conditions. This role is ideal for individuals with hospitality or event planning experience who wish to grow their career within a high-profile luxury resort setting. Working at Resorts World Las Vegas means joining a team that prides itself on delivering exceptional guest experiences, prioritizing employee satisfaction, and upholding the resort's five core responsibilities for team members, including ambassadorial duties, safety, security, environmental upkeep, and guest support.
Job Requirements
- At least 21 years of age
- High school diploma or equivalent
- Proof of eligibility to work in the United States
- Position required licenses
- Health Card
- Alcohol Awareness Card
Job Qualifications
- At least two years of experience in hotel sales, catering sales, restaurant sales or event planning
- Must be able to work well in a team environment, communicate well, and provide feedback to fellow members of the team to achieve mutual goals
- Excellent written and verbal communication skills
- Ability to work varied shifts, including nights, weekends and holidays
- Ability to effectively communicate in English
- Polished appearance and demeanor
- Excellent customer service skills
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
- Previous experience working in a large, luxury resort setting
- Previous experience working with restaurant sales and management
- Bachelor’s degree in related field
- CPCE (Certified Professional in Catering & Events) designations
Job Duties
- Monitoring daily leads including Tripleseat, Email Inquiries, and voicemails – assigning to managers in accordance with manager thresholds
- Maintaining information in Tripleseat – entering, assigning, and turning down leads
- Creating, printing, and delivering custom menus
- Pulling and distributing weekly reports
- Assisting with loading dock forms, COIs, and vendor logistics – this can include assisting with vendor load-in at various hours
- Assisting with purchase orders to ensure vendors are paid in a timely manner
- Supporting Group Dining Managers and Directors with daily tasks – this can include various shifts as needed including nights, early mornings, and weekends depending on business volume
- Conduct client site tours, pre-event planning, and post-event follow-up meetings to ensure satisfaction and repeat business
- Booking and servicing small group dinners and happy hours (20 guests or less)
- Maintains a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
- Ensure that required licensing is maintained & updated
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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