Coordinator, Event and Facility Operations, Department of Athletics

Wake Forest University is a prestigious institution known for its strong academic programs as well as its competitive athletic programs. The university supports a comprehensive array of intercollegiate sports and is dedicated to excellence both on and off the field. The athletic programs at Wake Forest provide student-athletes with opportunities to compete at the highest level while also emphasizing leadership, teamwork, and personal development. With state-of-the-art facilities including McCreary Football Field House, Spry Stadium, Kentner Stadium, and the Wake Forest Tennis Center, the university maintains an environment conducive to athletic success and fan engagement. Wake Forest Athletics hosts hundreds of events annually, requiring meticulous coordination and professional management to ensure smooth operations and positive experiences for all participants and attendees.

The Athletic Event and Facility Operations Manager position at Wake Forest University plays a critical role in the successful execution of daily operations and event-specific management across all athletic programs. This full-time role focuses on facilities management, event logistics, compliance, and safety, encompassing both routine maintenance and special event coordination. The Manager will independently oversee game day operations for select sports such as Volleyball, Women’s Tennis, and Men’s Tennis, acting as the primary game manager responsible for all aspects of game-day execution. Responsibilities include liaising with visiting teams, coordinating travel and practice logistics, preparing operational guides and event materials, managing credentialing and signage, and ensuring hospitality arrangements.

In addition to game management, the position involves supervising the maintenance and upkeep of multiple athletic facilities, ensuring playing surfaces and ancillary amenities such as restrooms, electronic equipment, lighting, and seating areas are well-maintained and compliant with safety regulations. The Manager coordinates with vendors, external partners, and multiple support staff teams including security, medical services, public address announcers, and parking personnel to guarantee seamless event execution. They are also responsible for implementing risk management strategies and emergency protocols to safeguard athletes, staff, and spectators.

Moreover, the role entails operational oversight of various technology systems including scoreboards, clocks, sound equipment, and security devices, as well as managing event crowd control and troubleshooting facility issues during events. The Manager supports senior athletic administration by assisting with football, men’s and women’s basketball, and other select events through pre-event coordination, post-event logistics, and long-term planning projects. Collaboration with capital projects and facility operations teams is also essential to research, evaluate, and improve event management processes.

Post-event, the Manager conducts evaluations to assess success, gather stakeholder feedback, and recommend changes to enhance future event experiences. This position requires excellent organizational skills, strong communication abilities, customer service orientation, and a capacity to work flexible hours including evenings, weekends, and holidays. Candidates must meet the university’s automobile insurance policy requirements and have proficiency in Microsoft Office and Google applications.

Wake Forest University’s Athletic Event and Facility Operations Manager position presents a unique opportunity for a highly motivated professional passionate about sports management and event operations within a dynamic collegiate athletics environment. The role has significant responsibility in shaping positive experiences for athletes, coaches, staff, fans, and visiting teams through meticulous planning, management, and team collaboration. Candidates with a sports management background, event coordination experience, and a knowledge of NCAA and ACC competition guidelines will find this role particularly fitting. While visa sponsorship is not available, the university encourages all eligible applicants to apply. This position plays an essential role in delivering high-quality athletic events that enhance the university's reputation and community engagement.