Coordinator, Dispatch

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Paid holidays
employee discount
Health savings account
Dental Insurance
Health Insurance
Pet insurance
Flexible spending account
Employee assistance program
Tuition Reimbursement
Vision Insurance
Parental leave
Profit sharing
Life insurance

Job Description

McLane is a leading distribution company with a heritage dating back to 1894, recognized for its extensive nationwide network and its commitment to excellence in the restaurant, retail, and e-commerce industries. With over 130 years of experience, McLane has established itself as a pivotal player in the logistics and transportation sector by consistently embracing innovative technology and prioritizing comprehensive employee training. The company fosters a people-centered culture where teamwork, adaptability, and dedication are paramount to success. McLane's dedication to operational excellence and customer satisfaction has positioned it as a trusted partner for businesses needing efficient and reliable distribution solutions. This commitment is reflected in the diverse and skilled team that drives the company forward every day.

The role of Dispatch Coordinator within McLane’s Transportation Department offers an exciting opportunity for individuals looking to advance their careers in logistics and transportation management. The Dispatch Coordinator is responsible for managing driver dispatch operations, ensuring compliance with Department of Transportation (DOT) regulations, and maintaining the integrity of vehicle inspection records. With the need for candidates to possess a Class A commercial driver’s license, the role blends practical driving experience with administrative and scheduling expertise. This position plays a crucial role in maintaining the smooth flow of logistical operations, requiring strong organizational skills and attention to detail.

As a Dispatch Coordinator at McLane, you'll be at the heart of daily transportation operations. You will prepare and organize essential records such as Driver Vehicle Inspection Reports, assemble transportation pouches required for daily routes, and meticulously update driver schedules to optimize delivery efficiency. Understanding and enforcing DOT hours of service is a critical part of the role to ensure driver safety and regulatory compliance. Additionally, you will manage vehicle assignments, verify equipment roadworthiness, and maintain maintenance logs for the tractor-trailers in use.

Excellent communication skills are essential, as the Dispatch Coordinator acts as a liaison between drivers, customers, and management teams, handling variances in delivery times and other operational updates. Collaborating with Driver Specialists and managers to address dispatch issues effectively requires strong interpersonal abilities and a proactive approach. McLane values adaptability and reliability, expecting the Dispatch Coordinator to meet the physical demands of the position and demonstrate a commitment to safety and efficiency.

The role offers a supportive environment where you can leverage your experience with mainframe computer software, such as PeopleSoft, and proficiency in Microsoft Office applications including Excel, Word, and Access, to streamline scheduling and record-keeping functions. McLane encourages learning and professional development as part of its corporate culture, supporting employees with numerous benefits and opportunities to grow within the company.

Working with McLane means joining a company that not only prioritizes operational success but also values the dedication and well-being of its team members. The benefits package includes comprehensive medical, dental, and vision insurance starting on the 60th day, a 401(k) Profit Sharing Plan, paid vacation, sick leave, and holidays, along with additional perks such as pet insurance, parental leave, employee assistance programs, discount programs, and tuition reimbursement. With a focus on moving America forward - together - McLane offers a dynamic and rewarding career path for qualified candidates who are reliable, adaptable, safety-focused, and dedicated to delivering excellence.

Job Requirements

  • Class A license
  • High school diploma
  • 2 years experience in a similar function preferred
  • Ability to understand and apply DOT hours of service regulations
  • Strong interpersonal skills
  • Ability to perform physical tasks related to the job
  • Proficiency in computer software including PeopleSoft and Microsoft Office
  • Effective communication skills
  • Ability to read, write, and understand English
  • Pass background check and drug screen according to applicable laws

Job Qualifications

  • High school diploma
  • CDL
  • Knowledge of mainframe computer software (PeopleSoft) relating to record keeping/scheduling for drivers and helpers
  • Preferred experience in Windows environment and on Excel, Microsoft Word, and Access programs
  • Have 2 years in similar function (preferred)
  • Map reading abilities
  • Understanding of distribution systems
  • Ability to communicate in various methods with different levels
  • Mathematical ability for maintaining schedules
  • Understanding of dispatch issues and procedures
  • Ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely

Job Duties

  • Prepare daily records and memos and maintain filing system for Driver Vehicle Inspection Reports
  • Complete transportation pouches including route manifests, invoices, special customer notifications, maps and stores keys for drivers
  • Develop and update driver and helper dispatch schedule daily
  • Understand DOT hours of service and ensure driver compliance
  • Set up daily tractor/trailer assignment for drivers
  • Verify roadworthiness and keep maintenance records for tractors and trailers
  • Call customers to inform them of variances in delivery times
  • Expedite driver manifests and highlight keys
  • Provide timely reports to immediate supervisor as requested
  • Possess very strong interpersonal skills and be able to discuss dispatch issues with Driver Specialists, Customers and managers
  • Meet this position's physical demands
  • Other duties may be assigned

Job Criteria

Experience

Mid Level (3-7 years)


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