Coordinator, Customer Care

LCI (Lighthouse for the Blind and Visually Impaired) is a mission-driven organization dedicated to providing meaningful employment opportunities for individuals who are blind or visually impaired. As one of the largest employers of this community, LCI empowers its employees by creating lasting skills and transformative career paths. The company produces over 2,000 products, distributing them nationwide through various retail, manufacturing, and e-commerce channels. A significant portion of LCI's products is sold directly to the federal government, especially through pioneering efforts like base supply centers (BSCs) on military bases. These centers not only provide mission-critical supplies to the military but also create employment opportunities for the visually impaired. LCI is also deeply committed to supporting research and philanthropic efforts aimed at ending blindness and improving the lives of the visually impaired worldwide.

The role of Customer Care Coordinator at LCI is to support and assist in all customer-related activities, serving as a key liaison between customers, vendors, and the internal customer service team. This position is pivotal in ensuring smooth communication during the entire sales order process, managing customer inquiries, resolving complaints, and supporting backend functions such as sales orders creation, order reconciliation, and sales tracking. The coordinator works closely with customer service representatives and management to maximize customer satisfaction by reducing wait times and enhancing the overall buying experience. This role requires proficiency in using systems such as Axapta for sales orders, as well as skills in Microsoft Excel for generating reports and tracking order progress.

Located onsite at Camp Lejeune, the role operates Monday through Friday from 7:30 AM to 4 PM, with some flexibility depending on the specific store needs. The Customer Care Coordinator will maintain positive interactions by assisting customers with product inquiries, coordinating pickups and deliveries, and educating customers on digital sales platforms like the BUYBSC website and the DOD Emall program. Additionally, this role involves merchandising duties, maintaining customer contact lists, and leveraging marketing tools to drive increased sales. With a focus on service excellence and attention to detail, the Customer Care Coordinator plays a key role in sustaining LCI's commitment to impactful employment and customer service excellence in a supportive and inclusive environment.