Coordinator, Client Services

DBH Omaha LLC is a dynamic organization operating within the sports and entertainment industry, specifically managing events at a prominent Omaha ballpark. With a focus on delivering exceptional client experiences and seamless event execution, the company plays a pivotal role in fostering strong community relationships and enhancing the local sports culture. As a well-established entity, DBH Omaha LLC is committed to innovation, customer satisfaction, and maintaining high standards of operational excellence. The company thrives by partnering with clients such as corporate groups, sponsors, and fans to deliver memorable events and experiences throughout the year.

The role of the Client Services Coordinator at DBH Omaha LLC is vital to the successful execution of sales contracts and nurturing client relationships to benefit the organization strategically. This full-time position involves working closely with the sales team and clients to ensure that each contract is executed meticulously, coordinating the delivery of client benefits, amenities, services, and events associated with their agreements. The Client Services Coordinator acts as a central point of contact, managing diverse responsibilities ranging from tracking group sales inventory to facilitating hospitality and event execution details.

A key aspect of this role is collaboration across various departments, including marketing and promotions, ticket operations, and food and beverage services. The individual in this position ensures the smooth operation of group sales, including managing tickets distribution, overseeing hospitality services, and maintaining accurate records through CRM tools like KORE. They also serve as a backup for ticket operations staff, assisting with customer inquiries and resolving any issues promptly to maintain a high level of client satisfaction.

In addition, the Client Services Coordinator supports the Client Services Manager by assisting with sponsorship contract execution and client entertainment at hosted events. Building and fostering relationships with past, current, and potential clients is a fundamental component of the role. Effective communication is essential, ensuring that clients receive timely information about event opportunities, contract usage details, and other relevant updates that align with management's customer service expectations.

This position requires a proactive individual capable of multitasking, prioritizing projects, and working flexible hours including nights, weekends, and holidays to support events at the ballpark. The Client Services Coordinator works primarily in an office environment but may also experience exposure to varying weather conditions during games and events. Standard office equipment such as computers, phones, and copiers are regularly used, emphasizing the need for strong technical skills alongside interpersonal capabilities.

Working at DBH Omaha LLC presents an opportunity to be part of a passionate team dedicated to delivering high-quality services in the sports and entertainment sector. The Client Services Coordinator is instrumental in upholding the company’s reputation by ensuring contractual obligations are met and client relationships are nurtured with professionalism and care. The role also demands adaptability, a keen eye for detail, and the ability to thrive in a fast-paced, event-driven environment.

Overall, this position is ideal for candidates with a background in sports marketing, business, or client services seeking to contribute to a dynamic company while developing their career in event management and client relations. Competitive salary and benefits complement the work environment, reflecting DBH Omaha LLC’s commitment to employee growth and satisfaction.