Coordinator, Catering & Conference Services

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Paid holidays

Job Description

Resorts World Las Vegas is a premier luxury resort located on the Las Vegas Strip, offering a unique blend of luxury, innovation, and entertainment. This expansive resort combines world-class accommodations, top-tier dining, and state-of-the-art conference and meeting facilities to deliver exceptional experiences for all guests. Known for its commitment to excellence and customer satisfaction, Resorts World Las Vegas sets the standard in the hospitality industry by fostering a dynamic and inclusive work environment where employees are valued as brand ambassadors. The resort prides itself on cultivating a team-oriented culture where every member plays an integral role in delivering superior service and ensuring guest satisfaction.

The Catering & Conference Coordinator position at Resorts World Las Vegas plays a crucial role in supporting the Convention Services and Catering team. This role is essential in facilitating smooth operations that contribute towards the department’s objectives of delivering outstanding service to clients and customers. The Coordinator is responsible for a spectrum of duties including coordinating daily tasks, managing documentation, liaising with internal departments, maintaining relationships with third-party partners and travel agents, and facilitating site inspections and client visits. This position demands exceptional organizational skills, attention to detail, and the ability to multitask effectively to meet deadlines. In addition to administrative and clerical support such as data entry and phone correspondence, the Coordinator also handles customer service inquiries and complaints, ensuring that client interactions are positive and professional.

The role requires adaptability and a proactive approach, as the Coordinator will use personal devices for operational tasks, maintain departmental supplies and inventory, and ensure compliance with licensing requirements. This position is pivotal in maintaining seamless communication between the Director and team members, monitoring deadlines, and supporting the overall smooth flow of operations within the department. By embodying the resort’s core values, including personal ownership, safety, security, environmental upkeep, and guest experience, the Catering & Conference Coordinator becomes a vital contributor to the ongoing success and reputation of Resorts World Las Vegas.

Job Requirements

At least 18 years of age
high school diploma
proof of eligibility to work in the United States
position required licenses

Job Qualifications

Working knowledge of Microsoft applications
ability to work varied shifts, including nights, weekends and holidays
ability to effectively communicate in English
polished appearance and demeanor
excellent customer service skills
ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
previous experience working in a large, luxury resort setting preferred

Job Duties

Support the Convention Services and Catering with all daily tasks to assist with the departmental goals and objectives
generate and complete internal documents accurately and in a timely manner
coordinate and expedite work and materials within the department or between other internal departments
order office supplies for department and keeps inventory
develop and maintain professional relationship with all third-party partners and travel agents
assist management team with coordinating site inspections and familiarization visits for all clients
provide excellent customer service to customers and clients on behalf of the department organization
provide the team with clerical and administrative support including emailing, answering phones, data-entry and performing all other general office duties
work closely with all departments
handle guest complaints
channel communications between Director and direct reports including deadlines
willing and able to learn new skills and tasks quickly
distribute incoming/outgoing mail
ensure that required licensing is maintained and updated
use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
perform other job-related duties as requested