Coord, Scheduling

Easterseals Southern California is a well-established nonprofit organization dedicated to transforming the lives of individuals with disabilities through a wide range of supportive services. With over a century of experience, Easterseals has a long-standing commitment to promoting inclusion and independence for people of all ages. Serving more than 29,000 individuals annually, the organization provides vital early childhood programs, autism services, employment assistance, and support for independent living. Easterseals Southern California stands out as a leader in advocacy and education, consistently working to break down barriers and create meaningful opportunities for the one-in-four Americans living with disabilities. The organization’s impact spans communities throughout Southern California, helping each person achieve their potential and live life to the fullest.

The role of Scheduling Coordinator for Autism Services is an essential position within Easterseals Southern California, focused on supporting participants who receive autism treatment as well as the behavior interventionists who provide these critical services. This role operates under general direction and serves as the primary point of contact for all scheduling matters within an assigned region. The Scheduling Coordinator is responsible for managing, coordinating, and maintaining accurate participant and interventionist information in various databases to facilitate the smooth scheduling of treatments and ensure billing accuracy. A significant part of the job involves evaluating and assigning Behavior Interventionists (BIs) to participants by assessing factors such as location, skills, abilities, and other relevant characteristics to ensure compliance with program policies and regulatory requirements.

The advisor collaborates closely with participants, families, and the clinical team to create effective schedules that align with meal breaks, work hours, and other guidelines. Attention to detail is crucial as this role requires the maintenance of accurate records and daily communication with BIs to confirm schedule updates. The Scheduling Coordinator handles a high volume of complex scheduling requests and changes, providing professional and courteous customer service to associates, participants, and their families. Monitoring daily attendance, managing rescheduling and coverage needs, and promptly relaying concerns to the appropriate stakeholders such as participant families, supervisors, or management are key components of the job.

Additionally, this position involves generating detailed reports of confirmed services for billing and payroll purposes, analyzing contract fulfillment, identifying service gaps, and developing action plans to address them. The Scheduling Coordinator works collaboratively with Payroll, Billing, and Human Resources departments to ensure the accuracy of payroll credits, payments, and employment statuses of Behavior Interventionists. The role also includes scheduling and attending staff meetings, trainings, and in-service sessions, as well as cross-training new scheduling coordinators under the supervision of the lead schedule administrator. This role demands a high level of professionalism, strong organizational and communication skills, and the ability to handle multiple competing priorities efficiently. This full-time position offers the opportunity to work in a mission-driven environment dedicated to improving the lives of individuals with autism and other disabilities through exceptional support and coordination.