Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $11.50 - $15.25
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Flexible work schedules
Pay-on-Demand
Paid vacation
Paid sick time
Pet insurance
interactive training and mentorship
employee discount
Free cookies

Job Description

Insomnia Cookies is a rapidly growing and reputable bakery and delivery company that has made a name for itself by specializing in warm and delicious cookies available for delivery late into the night. Founded by Seth Berkowitz in a college dorm room, Insomnia Cookies has grown over the past 20 years into a cult favorite, beloved by cookie lovers across the country. Headquartered in Philadelphia, PA, the company now operates more than 300 stores globally, offering not just an innovative bakery plus delivery concept but also a growing nationwide shipping and gifting portfolio. Insomnia Cookies is dedicated to revolutionizing the cookie experience by imagining what's possible and delivering the freshest, warmest cookies directly to customers' doors.

The Abilene location at 2521 N. Judge Ely Blvd is now hiring members to join their Cookie Crew. The role puts you at the front line, serving as the ultimate Insomniac who delivers exceptional customer service while baking some of the best cookies around. As a Cookie Crew member, you are the point person at the store interacting with customers both in-person and over the phone, taking their orders with a warm and inviting smile. Beyond customer interaction, you’ll also engage in baking the irresistible cookies to perfection, scooping ice cream, and ensuring that delivery orders are packaged quickly, warmly, and correctly.

This part-time position offers flexible work schedules suited for students or anyone needing adaptable hours. Insomnia Cookies values its employees and provides impressive perks such as pay-on-demand, meaning you can get paid daily for your previous day's shifts instead of waiting until the end of the week. The company also offers paid vacation and sick time, pet insurance, interactive training and mentorship, and even free cookies with every shift. Career growth and promotion opportunities are achievable within this exciting, fast-paced environment where teamwork and enthusiasm are key.

As a Cookie Crew member, your responsibilities will range from greeting guests, answering questions about the menu, ensuring accurate order taking and payments, to maintaining cleanliness and sanitation of the bakery area. The position requires physical stamina to lift boxes up to 40 pounds and the ability to work nights, weekends, and holidays. Candidates must be at least 18 years of age and legally eligible to work in the United States. The ideal applicant is personable, organized, communicative, and committed to over-delivering guest experiences while thriving in a fun, team-focused workplace.

Joining Insomnia Cookies means being part of a brand that is passionate about creating memorable experiences through sweet, easy indulgences. With its innovative delivery service and commitment to quality, this job opportunity at the Abilene store offers more than just employment—it offers a chance to grow within a company that is changing the cookie industry for the better. Whether you’re a seasoned customer service pro or someone looking to gain valuable experience in a dynamic food service environment, this role provides the perfect blend of interaction, creativity, and reward.

Job Requirements

  • At least 6 months of experience in a customer service focused role preferred
  • Personable, genuine, outgoing demeanor
  • Customer service focused and a willingness to exceed guest expectations
  • Great communication, organizational and math skills
  • Must be able to lift up to 40 lb boxes of product
  • Must be 18 years or older to be employed
  • Must be able to work nights, weekends and holidays
  • Legally eligible to work in the United States

Job Qualifications

  • At least 6 months of experience in a customer service focused role preferred
  • Personable, genuine, outgoing demeanor
  • Customer service focused and a willingness to exceed guest expectations
  • Great communication, organizational and math skills
  • Must be able to lift up to 40 lb boxes of product
  • Must be 18 years or older to be employed
  • Legally eligible to work in the United States
  • Must be able to work nights, weekends and holidays

Job Duties

  • Promptly greet guests entering the store and take their orders according to procedure
  • Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
  • Give each customer a warm experience with a smile in person and over the phone
  • Bake our delicious cookies to perfection and a scoop of ice cream
  • Ensure fast, warm, and correct delivery orders are packaged and sent out
  • Handle cash and payments accurately and have no shortages or overages
  • Cleaning, sanitizing, and maintaining the bakery

Job Criteria

Experience

Entry Level (1-2 years)


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