Job Overview
Compensation
Salary
Range $50,000.00 - $55,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee assistance program
Job Description
Residence Inn Fort Lauderdale Pompano Beach Central is a distinguished hotel renowned for its commitment to providing guests with clean, friendly, well-organized, and safe accommodations. As part of MCR Hotels, this establishment prides itself on upholding high standards in hospitality, cleanliness, and teamwork, ensuring an exceptional experience for all visitors. With a focus on delivering consistent quality and outstanding service, Residence Inn Fort Lauderdale Pompano Beach Central sets the bar high for guest satisfaction in the hotel industry. The hotel operates as a full-service lodging provider, catering primarily to business travelers, families, and tourists, offering comfortable suites and numerous amenities that encourage a home-away-from-home environment.
The role of Assistant General Manager at Residence Inn Fort Lauderdale Pompano Beach Central is a pivotal leadership position that requires dedication to maintaining the hotel’s standards of excellence. This role focuses on driving operational success by ensuring spotless cleanliness, exceptional guest relations, product consistency, and fostering a collaborative team environment. The Assistant General Manager is responsible for daily supervision of hotel operations, including guest room inspections, public space upkeep, mechanical equipment testing, and ensuring compliance with brand standards and quality assurance protocols. The position demands an individual who is proactive, detail-oriented, and capable of managing various departments and tasks effectively to promote a seamless guest experience.
In this capacity, the Assistant General Manager will lead by example, providing hands-on support and guidance to team members. Key responsibilities include providing personalized training to new staff, managing shift activities, overseeing check-in and check-out peak periods, and maintaining a positive culture focused on team morale and guest satisfaction. The position also encompasses critical administrative duties such as inventory management, auditing, time clock oversight, purchase order processing, invoice approval, and reporting. The successful candidate will ensure all fire and safety inspections are current and all preventive maintenance is executed properly.
Exceptional communication skills, problem-solving abilities, and a commitment to upholding brand standards are essential for this role. The Assistant General Manager will frequently address guest concerns, manage challenging situations with a hospitable approach, and strive to exceed guest expectations consistently. This role also requires supporting the General Manager by reviewing daily operations, assisting with financial processes, and stepping into department head roles when necessary to cover shifts and responsibilities.
This role offers an exciting opportunity for a passionate hospitality professional eager to develop leadership skills within a supportive and dynamic hotel environment. The employment type is full-time, reflecting the demanding and comprehensive nature of this position. While specific salary details are not provided, competitive compensation is typically aligned with industry standards and the candidate’s experience level. Residence Inn Fort Lauderdale Pompano Beach Central is committed to fostering a welcoming and rewarding workplace where team members can thrive and contribute to memorable guest experiences.
The role of Assistant General Manager at Residence Inn Fort Lauderdale Pompano Beach Central is a pivotal leadership position that requires dedication to maintaining the hotel’s standards of excellence. This role focuses on driving operational success by ensuring spotless cleanliness, exceptional guest relations, product consistency, and fostering a collaborative team environment. The Assistant General Manager is responsible for daily supervision of hotel operations, including guest room inspections, public space upkeep, mechanical equipment testing, and ensuring compliance with brand standards and quality assurance protocols. The position demands an individual who is proactive, detail-oriented, and capable of managing various departments and tasks effectively to promote a seamless guest experience.
In this capacity, the Assistant General Manager will lead by example, providing hands-on support and guidance to team members. Key responsibilities include providing personalized training to new staff, managing shift activities, overseeing check-in and check-out peak periods, and maintaining a positive culture focused on team morale and guest satisfaction. The position also encompasses critical administrative duties such as inventory management, auditing, time clock oversight, purchase order processing, invoice approval, and reporting. The successful candidate will ensure all fire and safety inspections are current and all preventive maintenance is executed properly.
Exceptional communication skills, problem-solving abilities, and a commitment to upholding brand standards are essential for this role. The Assistant General Manager will frequently address guest concerns, manage challenging situations with a hospitable approach, and strive to exceed guest expectations consistently. This role also requires supporting the General Manager by reviewing daily operations, assisting with financial processes, and stepping into department head roles when necessary to cover shifts and responsibilities.
This role offers an exciting opportunity for a passionate hospitality professional eager to develop leadership skills within a supportive and dynamic hotel environment. The employment type is full-time, reflecting the demanding and comprehensive nature of this position. While specific salary details are not provided, competitive compensation is typically aligned with industry standards and the candidate’s experience level. Residence Inn Fort Lauderdale Pompano Beach Central is committed to fostering a welcoming and rewarding workplace where team members can thrive and contribute to memorable guest experiences.
Job Requirements
- High school diploma or equivalent
- Prior experience in hotel management or hospitality leadership preferred
- Ability to manage multiple tasks and priorities effectively
- Strong interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Ability to stand and walk for extended periods
- Must comply with uniform and grooming standards
- Proficiency with hotel management software and technology
- Knowledge of safety and quality assurance protocols
- Ability to train and mentor staff
- Strong problem-solving skills
- Valid certifications or licenses as required by local regulations
Job Qualifications
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in high-pressure situations while maintaining composure
- Effective listening and conflict resolution skills
- Ability to work with financial information and perform basic arithmetic
- Attention to detail and ability to meet deadlines
- Proficiency in Windows OS, company-approved spreadsheets and word processing
- Strong communication skills
- Leadership in hospitality and guest service to ensure friendly service with a smile
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests’ names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all hotel events and groups
- Answer incoming calls with friendly and approved greeting
- Keep all workspaces spotless and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet every guest happily by name while cleaning
- Complete operational checklists accurately and on time every shift
- Prepare accurate and timely shift handover reports
- Wear a clean, approved uniform and be well-groomed while smiling
- Communicate clearly, honestly, and professionally with team members
- Demonstrate willingness to stretch beyond traditional roles to meet business needs
- Collaborate at all levels to create a welcoming environment and positive workplace
- Conduct daily walks including guest rooms and public spaces to ensure service, cleanliness and equipment functionality
- Provide one-on-one training to new team members on service and checklist expectations
- Verify active friendly service during shift management
- Supervise check-in and check-out during peak times
- Foster an environment of happy team members and guests
- Verify daily room inspections and cleanliness standards adherence
- Assist in completing inventory counts
- Aid in onboarding of new team members following onboarding checklist
- Support time clock review in accordance with policy
- Complete all daily summary and night audit processes
- Start and complete shift handover reports, uploading daily reports correctly
- Oversee purchase order and invoice processing through approved systems and vendors
- Ensure all brand and quality assurance standards are met, conducting self-audits and corrections
- Certify that fire and life safety inspections are current and deficiencies corrected
- Escalate service or delivery failures properly
- Confirm completion and quality of preventative maintenance
- Ensure team members adhere to work schedules
- Displace shifts as necessary and cover open department head positions
Job Criteria
Experience
No experience required
Job Location
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