Job Overview

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Compensation

Hourly
Range $13.25 - $17.75
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Career advancement opportunities
Employee assistance program

Job Description

Panda Restaurant Group, Inc. is the largest family-owned American Chinese restaurant concept in the United States, founded in 1983 in Glendale, California. With nearly 2,800 locations worldwide, Panda is renowned for delivering exceptional Asian dining experiences that combine quality food, warm service, and vibrant ambiance. The company is deeply committed to its values, emphasizing family culture and employee growth, which has become the recipe for its success and a cornerstone of its brand identity. Panda thrives by fostering an environment where team members are inspired to better their lives and where community engagement is a priority. This dedication to culture and excellence has positioned Panda Restaurant Group as a leader in the fast-casual dining industry.

The Shift Leader role at Panda Restaurant Group is an essential leadership position within the daily operations of the restaurant. As a Shift Leader, you will play a crucial role in supporting restaurant management to bring Panda’s mission and values to life. This role is ideal for individuals passionate about food service and eager to develop leadership skills in a fast-paced, dynamic environment. Shift Leaders act as team captains during their shifts, creating a vibrant and welcoming atmosphere for guests while ensuring operational excellence. This position offers valuable hands-on experience in food preparation, team management, and customer service.

In this role, you will be responsible for maintaining high standards in every aspect of the restaurant, from food quality to customer satisfaction. You will lead by example, demonstrating excellent communication and organizational skills, while fostering a positive work environment. The Shift Leader will gain diverse skills ranging from handling store operations, coaching team members, managing peak hours effectively, and resolving challenges as they arise.

Panda’s culture emphasizes growth and development, and as a Shift Leader, you will have the opportunity to acquire new skills that can prepare you for further career advancement within the company. Whether you are interested in moving into full store management or another leadership path, the experience and training gained in this role lay a solid foundation. The company’s commitment to inclusion and equal opportunity ensures that every employee is valued and respected.

The physical demands of this position include standing for long periods, working in an environment with varying temperatures such as hot steam tables, handling kitchen equipment like Chinese cook knives, and lifting up to 50 pounds. The role requires strong verbal communication, adaptability to a fast-changing environment, and the ability to manage conflict professionally and effectively. Candidates will also need to meet local food safety requirements, such as obtaining a Food Handler certification.

Overall, the Shift Leader position at Panda Restaurant Group offers a unique opportunity to be part of a well-established, culturally rich company where your leadership skills and dedication can directly impact the guest experience and contribute to the ongoing success of the brand. This job is suited for motivated individuals with a passion for food service, team leadership, and operational excellence who are looking to grow in a supportive and fast-paced environment.

Job Requirements

  • Some high school education
  • food handler certification as per local municipal requirements at applicant's own expense
  • ability to lift up to 50 pounds
  • ability to stand for up to four hours
  • ability to work in a fast-paced and dynamic environment
  • effective verbal communication skills
  • ability to manage conflicts and difficult situations
  • willingness to work in hot and noise-filled kitchen environments

Job Qualifications

  • Some high school education
  • experience in operations preferred
  • knowledge of food safety practices
  • excellent communication skills
  • ability to lead a team effectively
  • strong organizational skills
  • ability to work in a fast-paced environment

Job Duties

  • Support in creating a vibrant and welcoming environment for guests
  • manage store operations during the shift
  • lead and motivate team members
  • prepare and cook Panda menu items
  • ensure compliance with food safety standards
  • handle customer inquiries and resolve issues
  • maintain cleanliness and organization of the restaurant

Job Location

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