Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
Career advancement opportunities
flexible scheduling
Job Description
Urban Air Adventure Parks is the leading indoor adventure park operator in the world, headquartered in Dallas. Established as a pioneer in location-based entertainment, Urban Air has set the standard for adventure parks across the globe. The company specializes in providing unique, safe, and thrilling experiences for families and individuals looking for fun and excitement. Urban Air Appleton, one of its franchises, shares this mission by focusing on creating memorable experiences that encourage kids and guests to have fun and aim higher than they ever thought possible. With a wide range of attractions and activities, Urban Air caters to an adventurous crowd looking for something beyond traditional entertainment venues.
The role of the Café Lead at Urban Air Appleton is a vital position within the organization. This hands-on and dynamic role involves managing the day-to-day shift operations of the Urban Air Café. The Café Lead is responsible for overseeing the kitchen and service area, ensuring that food preparation and guest service are conducted with speed, efficiency, and a friendly attitude. The position demands a practical approach to leadership, as much of the time is spent cooking, preparing, and serving food directly alongside the café team. The Café Lead also acts as a key support figure to the Café Manager, stepping in to handle deliveries, ingredients storage, and guest concerns when the manager is absent.
The leader must maintain a high standard of cleanliness, hygiene, punctuality, and professionalism among all team members. Training is also a critical aspect of this role, as the Café Lead teaches team members how to prepare menu items and front-of-house staff how to prepare drinks and ready-to-eat foods to consistently high standards. Furthermore, this role requires someone who can motivate and inspire their team while upholding Urban Air's corporate values and culture, which balance seriousness with fun.
Strong organizational skills are essential to maintain well-organized kitchen and storage areas, minimizing waste and ensuring efficient operations. The café environment is fast-paced and often noisy, requiring stamina to stand for long periods and handle physical tasks such as moving around the facility and lifting up to 30 pounds. The work schedule may include days, nights, and weekends, underscoring the need for flexibility and commitment.
The Café Lead at Urban Air Appleton not only contributes to the operational success of the café but also plays a crucial role in enhancing the overall guest experience. By leading with good judgment, problem-solving skills, and a proactive approach, the café leader helps maintain the highest standards of food quality and customer satisfaction. This position offers an exciting opportunity for individuals seeking a leadership role within a fun, energetic, and rapidly growing entertainment company. Urban Air parks are committed to equal employment opportunities and fostering an inclusive workplace culture that values diversity and innovation.
The role of the Café Lead at Urban Air Appleton is a vital position within the organization. This hands-on and dynamic role involves managing the day-to-day shift operations of the Urban Air Café. The Café Lead is responsible for overseeing the kitchen and service area, ensuring that food preparation and guest service are conducted with speed, efficiency, and a friendly attitude. The position demands a practical approach to leadership, as much of the time is spent cooking, preparing, and serving food directly alongside the café team. The Café Lead also acts as a key support figure to the Café Manager, stepping in to handle deliveries, ingredients storage, and guest concerns when the manager is absent.
The leader must maintain a high standard of cleanliness, hygiene, punctuality, and professionalism among all team members. Training is also a critical aspect of this role, as the Café Lead teaches team members how to prepare menu items and front-of-house staff how to prepare drinks and ready-to-eat foods to consistently high standards. Furthermore, this role requires someone who can motivate and inspire their team while upholding Urban Air's corporate values and culture, which balance seriousness with fun.
Strong organizational skills are essential to maintain well-organized kitchen and storage areas, minimizing waste and ensuring efficient operations. The café environment is fast-paced and often noisy, requiring stamina to stand for long periods and handle physical tasks such as moving around the facility and lifting up to 30 pounds. The work schedule may include days, nights, and weekends, underscoring the need for flexibility and commitment.
The Café Lead at Urban Air Appleton not only contributes to the operational success of the café but also plays a crucial role in enhancing the overall guest experience. By leading with good judgment, problem-solving skills, and a proactive approach, the café leader helps maintain the highest standards of food quality and customer satisfaction. This position offers an exciting opportunity for individuals seeking a leadership role within a fun, energetic, and rapidly growing entertainment company. Urban Air parks are committed to equal employment opportunities and fostering an inclusive workplace culture that values diversity and innovation.
Job Requirements
- Ability to lead, motivate and empower team members
- ability to align team members with Urban Air culture by balancing seriousness and having fun
- willingness to take initiative
- excellent interpersonal and communication skills
- ability to recognize problems and problem-solve
- ability to set goals and convert plans into action
- ability to see patterns in performance and strategize solutions
- exercise good judgment in decision-making
- ability to be open to feedback and self-improvement
- ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
- serve as a role model by demonstrating and upholding Urban Air policies and standards
- work days, nights, and/or weekends as required
- work in noisy, fast-paced environment with distracting conditions
- move about facility and stand for long periods
- lift and carry up to 30 lbs.
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- minimum of six months to one year of prior food and beverage experience in quick service and/or restaurant
- one year of leadership experience preferred
- must have current ServSafe or similar food handling certification or be willing to obtain within first 30 days of employment
Job Duties
- Support the proper execution of all processes, systems, and standards
- ensure all deliveries are received correctly and logged in the absence of the Café Manager
- maintain storage and rotation to minimize wastage
- manage the Café Team ensuring they work to the expected standards
- adhere to scheduled shifts and stay beyond when necessary
- train Café Team in preparing the full menu and front-of-house staff in preparing drinks and ready-to-eat foods
- set a high standard and lead by example in punctuality, attendance, attitude, cleanliness, and hygiene
- maintain well-organized and easy-to-access Café and storage areas
- handle guest concerns regarding the Café in absence of the Café Manager
- participate in regular staff meetings and training
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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