Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $22.98
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
diversity and inclusion programs

Job Description

Philadelphia Marriott Downtown is a premier full-service hotel located in the heart of Philadelphia, Pennsylvania. As part of the globally renowned Marriott International brand, this establishment offers sophisticated accommodations and exceptional services tailored to meet the diverse needs of its guests. Set amidst a vibrant urban landscape, the hotel provides convenient access to corporate offices, cultural attractions, dining options, and entertainment venues, making it a preferred destination for both business and leisure travelers. With a commitment to hospitality excellence, the Marriott Downtown Philadelphia continuously strives to provide guests with memorable experiences through its dedicated staff, elegant event spaces, and superior amenities.

The role of Meet Group Coordinator/Host(ess) at Philadelphia Marriott Downtown is a vital position within the Food and Beverage & Culinary category, focused on enhancing the guest experience during group events and banquets. This full-time, non-management role involves direct interaction with guests and event coordinators to ensure that all event arrangements meet high standards of quality and professionalism. Offering an hourly pay rate of $22.98, the position encompasses various responsibilities such as coordinating with group hosts prior to functions to confirm details and ensure seamless execution of events. A significant aspect of the job includes analyzing banquet event orders to gather critical guest information, understanding event timelines, setup specifications, special guest requests, and ensuring compliance with all event protocols.

The Meet Group Coordinator/Host(ess) plays a key role in maintaining safety and security by adhering to Marriott's comprehensive policies, reporting any incidents or unsafe conditions, and completing necessary safety training. This position requires exemplary personal presentation, confidentiality, and asset protection. Interactions with guests must embody Marriott’s hallmark hospitality standards, ensuring warm welcomes, clear communication, and attentive service at all times. The role involves physical activity such as standing, sitting, walking for long periods, and handling objects up to 25 pounds, as well as navigating varied work environments including confined or uneven spaces.

Working within the supportive and team-oriented culture of Marriott, this position offers opportunities for personal and professional growth. The company’s dedication to diversity and inclusion fosters a welcoming environment where associates’ unique backgrounds and talents are celebrated. By joining the Philadelphia Marriott Downtown, employees become part of a global hospitality leader committed to innovation, quality, and heartfelt service. This role is ideal for individuals who are passionate about providing top-tier guest experiences and are eager to contribute to the legacy of Marriott’s exceptional hospitality standards. As a Meet Group Coordinator/Host(ess), you will be instrumental in delivering Marriott’s promise of "Wonderful Hospitality. Always.", making every event a noteworthy occasion for guests and coworkers alike.

Job Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • Ability to stand, sit, or walk for extended periods
  • Ability to move and lift objects up to 25 pounds without assistance
  • Ability to work in confined, elevated, or uneven spaces
  • Adherence to company safety and security policies
  • Maintain professional appearance and confidentiality

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
  • Ability to read and analyze information in various formats
  • Strong communication and interpersonal skills

Job Duties

  • Meet group coordinator/host(ess) prior to functions, make introductions, and ensure all arrangements are agreeable
  • Read and analyze banquet event orders to gather guest information and determine event specifics
  • Respond to and fulfill special banquet event arrangements and follow up to ensure compliance
  • Follow company safety and security policies, report accidents and unsafe conditions, and complete safety training
  • Welcome and acknowledge guests following company standards, anticipate and address guest needs, and thank guests sincerely
  • Maintain clean and professional uniform and appearance, protect company assets, and maintain confidentiality
  • Communicate clearly and professionally, answer telephones using appropriate etiquette, and develop positive working relationships with coworkers

Job Criteria

Experience

Entry Level (1-2 years)


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