Convention Services | Event Services Manager

Miami Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Job Description

Fontainebleau Miami Beach is an iconic oceanfront luxury hotel located on Millionaire's Row along Miami's Collins Avenue. It is a prime example of midcentury modern architecture, originally designed by the legendary architect Morris Lapidus and opened in 1954. Fontainebleau masterfully combines Golden Era glamour with contemporary luxury, blending striking design, modern art, fashion, music, and cutting-edge technology into one immersive guest experience. Renowned for its magnificent public spaces, lavish rooms, and world-class amenities such as upscale dining, spa services, and entertainment venues, Fontainebleau Miami Beach has earned its reputation as one of the most historically and architecturally significant hotels in Miami Beach and remains a highly sought-after destination for both leisure and business travelers.

The role of Convention Services Manager at Fontainebleau Miami Beach is vital to ensuring the seamless planning, coordination, and execution of group and convention events held at the hotel. This position works closely with the Director of Catering and Convention Services and serves as the main point of contact between clients and hotel departments from pre-arrival through post-departure phases. The Convention Services Manager is responsible for managing the entire group or convention program, guaranteeing that every detail aligns with Fontainebleau's high standards and the client’s expectations.

This position requires a dynamic individual with strong organizational skills and the ability to manage complex logistics in a fast-paced, luxury hospitality environment. The manager must effectively coordinate with various departments such as food and beverage, sales, and operations to maximize revenues and deliver exceptional guest experiences through curated menus, themes, and activities. Additionally, this role involves conducting pre-conference meetings, facilitating communication between all stakeholders, and ensuring that function spaces are utilized efficiently and profitably. The successful candidate will bring a professional approach, excellent communication skills, and the ability to build strong working relationships with clients, vendors, and hotel staff. Having a proactive and detail-oriented mindset is essential to anticipate client needs and address challenges proactively.

Overall, the Convention Services Manager plays a crucial role in maintaining the prestigious service standards of Fontainebleau Miami Beach while driving business success through effective event management and client satisfaction. This role offers a unique opportunity to be part of a legendary hospitality brand that values creativity, collaboration, and excellence in creating unforgettable experiences for guests from around the world. Candidates who possess a passion for hospitality, strong event planning expertise, and an ability to thrive within a luxury hotel environment will find this position both rewarding and challenging.

Job Requirements

Minimum of two years convention services, catering and hotel operations experience in a large convention hotel
Bachelor’s degree in hospitality management, administration, or related discipline preferred
Strong culinary and beverage knowledge and interest
Proven ability to plan and organize events effectively with acute attention to detail
Assertive, professional, and positive approach
Ability to develop strong professional relationships with vendors, guests, and employees
Effective communication skills

Job Qualifications

Strong culinary and beverage knowledge and interest
Knowledge and understanding of hotel guest room inventory
Proven ability to plan and organize events effectively with acute attention to detail
Assertive, professional, and positive approach with proven leadership ability in a team environment
Ability to develop strong professional relationships with vendors, guests, and employees
Effective communication skills and ability to establish and maintain working relationships with staff
Minimum of two years experience in convention services, catering, and hotel operations in a large convention hotel
Bachelor’s degree in hospitality management, administration, or related discipline preferred

Job Duties

Manage and execute the terms of the contract for group, convention, and program as outlined by the sales manager and Fontainebleau standards
Maximize food, beverage and auxiliary revenues by selling menus, themes, and experiences/activities
Communicate all details of assigned groups, conventions, weddings, and programs to all departments professionally and timely using Convention and Social Group Resumes, Banquet Event Orders, and internal correspondence
Establish close working relationships with clients and Fontainebleau team members
Efficiently reserve and utilize function space to maximize revenues while minimizing space consumption
Facilitate pre-conference meetings with clients and key hotel staff
Work closely with clients and hotel departments throughout assigned programs to provide assistance and information as needed