Convention Services Manager, Banquets (Caesars New Orleans)
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
Tuition Reimbursement
Job Description
Caesars New Orleans is a premier casino and hotel destination known for delivering exceptional entertainment and hospitality experiences. Situated in the vibrant heart of New Orleans, Louisiana, this esteemed property is part of Caesars Entertainment, the largest casino-entertainment company in the United States and one of the most diversified globally. Known for its commitment to creating memorable guest experiences, Caesars New Orleans has earned accolades such as the "Best Places to Work" honor from City Business and was recognized as the #1 Large Employer in the New Orleans area by the "Times-Picayune" Top Workplaces program. This distinction highlights Caesars New Orleans' dedication to fostering a positive workplace culture where team members can thrive and contribute to the company’s success.
As a dynamic and forward-thinking hospitality company, Caesars Entertainment strives to provide possibilities and places for people to have fun, uniting its team members around the shared mission of "Create the Extraordinary." Their corporate social responsibility framework, People Planet Play, reflects their continuous efforts to support economic development, enhance the wellbeing of employees and their families, and make positive contributions to the communities where they operate. The company values include "Blaze the Trail," "Together We Win," and "All-In on Service," which encapsulate their commitment to innovation, teamwork, and exceptional service.
The role of the Convention Services Manager, Banquets at Caesars New Orleans is a crucial leadership position responsible for managing the banquet department’s overall operations. This position entails ensuring the successful planning, coordination, execution, and post-event evaluation of all banquet events, functions, and special occasions hosted at the property. The manager will be expected to lead a high-performing banquet team, meeting both financial and operational objectives while maintaining the highest standards of service excellence. Working collaboratively with departments such as Sales, Hotel Operations, Culinary, and Food & Beverage, the Convention Services Manager will act as the central point of contact to deliver flawless guest experiences while controlling labor expenses, managing costs, and ensuring quality standards are upheld.
In this role, the Convention Services Manager will oversee a variety of operational duties including staffing management, event setup and logistics, vendor coordination, and the resolution of any guest or service issues. This requires not only proficiency in event management but also strong leadership skills to hire, train, coach, and evaluate staff members to ensure they have the tools and training necessary to perform their jobs effectively. Regular inspections of banquet areas and equipment will be conducted to guarantee safety, cleanliness, and organization. Beyond daily operations, the manager will analyze operational and financial reports to identify opportunities for enhanced service delivery and increased profitability. Compliance with company policies and labor agreements, specifically managing employee relations and grievances in partnership with Human Resources, is integral to this role.
Situated within a fast-paced hospitality environment, the position demands flexibility to adapt to changing business needs and work varying shifts including evenings, weekends, and holidays. The Convention Services Manager must also possess excellent communication and problem-solving capabilities to maintain a positive guest experience and foster a cohesive team atmosphere. With a professional demeanor and a commitment to operational excellence, this leader will contribute significantly to the ongoing success and stellar reputation of Caesars New Orleans. We invite experienced hospitality professionals who are passionate about creating extraordinary experiences to join our team and help us continue to set the standard in banquet and convention services.
As a dynamic and forward-thinking hospitality company, Caesars Entertainment strives to provide possibilities and places for people to have fun, uniting its team members around the shared mission of "Create the Extraordinary." Their corporate social responsibility framework, People Planet Play, reflects their continuous efforts to support economic development, enhance the wellbeing of employees and their families, and make positive contributions to the communities where they operate. The company values include "Blaze the Trail," "Together We Win," and "All-In on Service," which encapsulate their commitment to innovation, teamwork, and exceptional service.
The role of the Convention Services Manager, Banquets at Caesars New Orleans is a crucial leadership position responsible for managing the banquet department’s overall operations. This position entails ensuring the successful planning, coordination, execution, and post-event evaluation of all banquet events, functions, and special occasions hosted at the property. The manager will be expected to lead a high-performing banquet team, meeting both financial and operational objectives while maintaining the highest standards of service excellence. Working collaboratively with departments such as Sales, Hotel Operations, Culinary, and Food & Beverage, the Convention Services Manager will act as the central point of contact to deliver flawless guest experiences while controlling labor expenses, managing costs, and ensuring quality standards are upheld.
In this role, the Convention Services Manager will oversee a variety of operational duties including staffing management, event setup and logistics, vendor coordination, and the resolution of any guest or service issues. This requires not only proficiency in event management but also strong leadership skills to hire, train, coach, and evaluate staff members to ensure they have the tools and training necessary to perform their jobs effectively. Regular inspections of banquet areas and equipment will be conducted to guarantee safety, cleanliness, and organization. Beyond daily operations, the manager will analyze operational and financial reports to identify opportunities for enhanced service delivery and increased profitability. Compliance with company policies and labor agreements, specifically managing employee relations and grievances in partnership with Human Resources, is integral to this role.
Situated within a fast-paced hospitality environment, the position demands flexibility to adapt to changing business needs and work varying shifts including evenings, weekends, and holidays. The Convention Services Manager must also possess excellent communication and problem-solving capabilities to maintain a positive guest experience and foster a cohesive team atmosphere. With a professional demeanor and a commitment to operational excellence, this leader will contribute significantly to the ongoing success and stellar reputation of Caesars New Orleans. We invite experienced hospitality professionals who are passionate about creating extraordinary experiences to join our team and help us continue to set the standard in banquet and convention services.
Job Requirements
- Bachelor's degree in hospitality management food & beverage management business administration or a related field preferred
- Minimum of 3 to 5 years of progressive food & beverage or banquet operations experience required
- Previous leadership experience managing banquet convention services or large-scale event operations required
- Experience developing coaching and leading high-performing teams
- Strong leadership communication customer service team-building and problem-solving skills
- Ability to work varying shifts including evenings weekends and holidays
- Ability to stand and walk for extended periods
- Ability to lift and carry items weighing up to 20 pounds and assist with banquet setup service and cleanup as needed
- Ability to respond calmly professionally and make sound decisions when handling guest or employee concerns and conflicts
- Ability to prepare written reports and financial documentation
- Ability to work effectively in a fast-paced high-pressure environment
- Ability to perform the physical duties of frontline banquet employees in emergency or operational situations
- Strong mathematical skills with the ability to perform calculations accurately and efficiently
- Ability to communicate clearly and persuasively with guests team members and leadership
- Ability to work independently while managing multiple priorities in a deadline-driven environment
- Professional appearance and demeanor required
Job Qualifications
- Bachelor's degree in Hospitality Management Food & Beverage Management Business Administration or a related field preferred
- Minimum of 3 to 5 years of progressive Food & Beverage or Banquet Operations experience required
- Previous leadership experience managing banquet convention services or large-scale event operations required
- Experience developing coaching and leading high-performing teams
- Strong leadership communication customer service team-building and problem-solving skills
- Demonstrated ability to deliver exceptional guest service and maintain high service standards
- Knowledge of banquet operations event planning staffing and labor management
- Understanding of Food & Beverage cost control budgeting and financial performance metrics
- Ability to compile analyze and interpret operational and financial data
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Ability to work collaboratively with internal departments vendors and clients
- Proven ability to motivate and direct employees in a fast-paced environment
- Proficient in creating written reports operational summaries and financial documentation
- Professional appearance and demeanor required
Job Duties
- Provide overall leadership and direction for all banquet operations including planning organizing execution and evaluation of banquet functions and special events
- Coordinate and direct the daily activities of the Banquet Operations team to ensure successful event execution
- Work closely with Sales Culinary Food & Beverage leadership and event clients to ensure all event requirements and expectations are met
- Schedule and manage banquet staffing levels to provide exceptional guest service while maintaining labor cost controls
- Partner with support teams to ensure room sets event layouts audiovisual requirements and operational details are properly executed
- Work with third-party vendors including décor entertainment and event production companies to support client needs
- Anticipate address and resolve guest concerns complaints and service issues to ensure guest satisfaction and repeat business
- Recruit hire onboard train coach and evaluate banquet team members
- Provide team members with the tools resources and training necessary to perform their duties effectively
- Conduct regular inspections to ensure banquet areas equipment and storage spaces meet company cleanliness safety and operational standards
- Ensure all function spaces are maintained in a clean organized and professional condition
- Monitor departmental performance and identify opportunities to enhance service levels operational efficiency and profitability
- Maintain compliance with company policies safety standards and all applicable regulations
- Understand and administer the applicable Collective Bargaining Agreement and partner with Human Resources regarding employee relations matters including complaints and grievances
- Prepare analyze and review operational and financial reports related to banquet operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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