Convention Services Manager

Indianapolis, IN, USA|

Job Overview

Compensation

Salary

Range $43,000.00 - $72,200.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Company paid life insurance

Company Paid Telemedicine

supplemental life insurance

401(k) with Company Match

Hotel Room Discounts

Earned wage access

Company Paid Employee Assistance Program

Perks through Benefit Hub

generous time off package

Job Description

The Crowne Plaza Indianapolis Downtown - Union Station is a premier hotel located in the heart of Indianapolis, Indiana. Known for its commitment to excellence and its rich history, the hotel offers an exceptional venue for weddings, meetings, conferences, and other catered events. As part of the InterContinental Hotels Group (IHG) and operated by General Hotels Corporation, the Crowne Plaza combines modern amenities with historic charm, making it one of the most sought-after destinations for business and leisure travelers alike. The hotel boasts a dynamic event space, luxurious guest rooms, and comprehensive service offerings designed to deliver an unforgettable guest experience. General Hotels Corporation, the managing company, is one of the largest hotel management groups in the Midwest with over 60 years of hospitality expertise. Their dedication to enriching lives through outstanding service and associate development has earned them a reputation for promoting from within and fostering strong team cultures.

The Convention Services Manager role at Crowne Plaza Indianapolis Downtown - Union Station is vital in ensuring the flawless execution of various events, from intimate weddings to large conferences. Reporting directly to the Director of Catering, this position serves as the crucial link between the hotel and clients, managing all event details from the moment business is confirmed until post-event follow-up. The Convention Services Manager is responsible for coordinating every aspect of the guest experience, including managing function spaces, guest room blocks, catering operations, audiovisual setups, transportation, and VIP services. This managerial role requires an individual with strong organizational skills, a client-focused mindset, and the ability to thrive in a fast-paced environment that demands multi-tasking and excellent communication across departments. The ideal candidate builds strong, lasting relationships with clients by understanding their objectives and exceeding expectations through personalized and seamless service delivery. This role works collaboratively with Sales, Catering, Banquets, Culinary, Front Office, Housekeeping, Engineering, and other key hotel departments to ensure that every event is successful and aligns with IHG and Crowne Plaza brand standards. In addition to direct client engagement, the Convention Services Manager is tasked with upselling hotel amenities and services, maximizing revenue through strategic space and inventory management, and maintaining high guest satisfaction levels by analyzing feedback and implementing improvements. This full-time, professional position offers the opportunity to be a key player in one of Indianapolis' premier event destinations while contributing to a company committed to associate growth and outstanding hospitality standards.

Job Requirements

High school diploma or equivalent required
Minimum of 3 years experience in convention services or event management
Proven track record of successful event coordination
Strong customer service orientation
Ability to work flexible hours including weekends and evenings
Proficient computer skills including Microsoft Office
Excellent verbal and written communication skills
Ability to work under pressure and multitask
Valid driver’s license

Job Qualifications

Experience in convention services management or a related hospitality role
Strong organizational and multitasking skills
Excellent interpersonal and communication skills
Ability to build and maintain client relationships
Knowledge of catering and event planning
Familiarity with IHG and Crowne Plaza brand standards preferred
Proficiency in using event management software and Banquet Event Orders (BEOs)
Ability to work collaboratively in a team environment
Problem-solving skills and the ability to handle challenging situations professionally
Bachelor’s degree in hospitality management or related field preferred

Job Duties

Serve as the primary point of contact for assigned weddings, meetings, conferences, and catered events from turnover through post-event follow-up
Build strong client relationships by understanding event objectives and delivering personalized service that exceeds expectations
Plan and coordinate all aspects of events, including function space, room setups, staging, audiovisual, décor, entertainment, transportation, room blocks, VIP amenities, exhibits, rooming lists, and food and beverage functions
Prepare and maintain accurate Banquet Event Orders (BEOs), Group Resumes, rooming lists, and all related event documentation
Lead pre-convention, pre-event, and post-event meetings with clients and hotel teams to ensure successful execution
Partner with Sales, Catering, Banquets, Culinary, Front Office, Housekeeping, Engineering, and other hotel departments to ensure seamless communication and event execution
Monitor events on-site and respond promptly to client requests while proactively resolving operational challenges
Identify opportunities to enhance the client experience through thoughtful recommendations and upselling of catering, audiovisual services, guest room upgrades, and additional hotel offerings
Manage function space and guest room inventory to maximize hotel revenue while meeting client expectations
Negotiate food and beverage enhancements, function space, and hotel services within established departmental guidelines
Conduct hotel site inspections and banquet facility tours as needed
Analyze guest satisfaction feedback and implement improvements to continuously enhance the meeting and event experience
Maintain a thorough understanding of IHG and Crowne Plaza brand standards and ensure compliance throughout the planning and execution process
Promote teamwork by fostering strong working relationships with internal departments, vendors, and business partners
Perform other duties as assigned