Convention Services Manager

Kalahari Resorts & Conventions is a renowned family-owned hospitality company recognized for its exceptional African-themed resorts that feature America's Largest Indoor Waterparks. These resorts offer guests not only thrilling water-based entertainment but also world-class dining options, luxurious spa services, and state-of-the-art convention centers which together provide a comprehensive vacation experience. With locations across key destinations including Wisconsin Dells, WI, Sandusky, OH, Pocono Manor, PA, Round Rock, TX, and Spotsylvania County, VA, Kalahari has established itself as a leader in the resort industry, celebrated for its dedication to guest satisfaction and community involvement. The company embodies a culture of care and commitment through its value proposition called "Lead with Love," emphasizing the importance of treating guests, employees, and local communities like family. This pledge fosters an environment that supports personal and professional growth, guest satisfaction, and social responsibility.

The Convention Services Manager role at Kalahari Resorts & Conventions is integral to ensuring flawless execution of group events and special functions within the resort’s convention facilities. This position involves managing the details of event planning from initial booking to final delivery, focusing on group and social events that range in complexity and size. The Convention Services Manager serves as the primary liaison between clients, resort departments, and external vendors, coordinating room setups, audiovisual requirements, catering, and overall event logistics. Additionally, the role offers opportunities to optimize revenue by suggesting tailored menu enhancements and other resort amenities that meet client needs, enhancing the overall event experience.

This leadership position requires an individual capable of multitasking and negotiating complex event changes while maintaining excellent client relationships through timely and clear communication. As a member of Kalahari's leadership team, the Convention Services Manager exemplifies the company’s commitment to leading with care and love, guiding associates to deliver extraordinary guest experiences in a smooth, stress-free environment. The ideal candidate will bring a proven track record in managing large-scale, multi-day events, aligning with the company’s high standards for service and operational excellence. This role not only enhances the guest experience but also supports and inspires associates, making a significant impact on the success and reputation of Kalahari Resorts & Conventions.