Convention Services Manager 65,000-70,000/Salary

Riverside, CA, USA|Onsite

Job Overview

Compensation

Salary

Range $65,000.00 - $70,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Flexible working hours

Job Description

Our establishment is a prominent hotel known for its commitment to exceptional guest service and hospitality. With a well-established reputation in the hospitality industry, we pride ourselves on providing a warm and welcoming environment not only for our guests but also for our valued associates. Our hotel is dedicated to maintaining high standards of service quality, clean and orderly facilities, and a cooperative work atmosphere that fosters personal and professional growth. As part of our team, you will experience a dynamic and supportive workplace where opportunities to develop your skills and advance your career are abundant. We emphasize the importance of teamwork, communication, and compliance with policies, procedures, and safety regulations to ensure a safe and enjoyable experience for both staff and guests.

The role we are offering is for a Banquet Coordinator and Manager, a pivotal position that requires exceptional organizational and customer service skills. As the Banquet Coordinator, you will be responsible for negotiating and finalizing banquet and meeting arrangements with clients, including suggesting menus, bar setups, and room configurations according to company policies. You will work closely with various departments, including set-up personnel, sales teams, and management, to ensure seamless execution of events. This role demands meticulous attention to detail, from maintaining inventory of catering supplies to preparing banquet event orders and managing booking schedules.

Your leadership will extend to training and supervising banquet staff and captains, overseeing the adherence to budgeted sales quotas, and driving the success of all banquet functions. Strong communication and sales capabilities are crucial, as you will be soliciting business, conducting site tours for potential clients, and striving to meet or exceed monthly booking goals. Additionally, you will fulfill Manager On Duty (MOD) responsibilities according to property policies, requiring readiness to handle emergencies, guest complaints, and operational challenges. This multifaceted position blends administrative duties with guest service and staff management, making it integral to our hotel's overall operational excellence and guest satisfaction.

In this role, reliability and professionalism are paramount. You must follow your work schedule consistently while maintaining professional attire and personal hygiene. You will practice 'aggressive hospitality,' proactively addressing guest needs to ensure the highest level of satisfaction. The ability to promptly inform management of work-related issues and adhere to all safety and security protocols is essential to maintaining a safe working environment. Compliance with all applicable laws and property policies adds to the responsibilities that uphold the hotel's standards and reputation.

Physically, this is primarily an office-based role that requires prolonged periods of sitting and working at a computer, combined with occasional standing and walking. You will use fine motor skills for keyboarding, writing, and operating office equipment, and you must be capable of lifting items weighing from 10 to 25 pounds as necessary. Clear verbal and written communication skills are vital, as you will regularly interact with guests, staff, and management. Reasonable accommodations will be provided to enable individuals with disabilities to perform these essential functions.

This position is ideal for candidates who thrive in a fast-paced hospitality environment, possess strong organizational talents, and are committed to delivering superior guest experiences while managing event logistics and staff effectively. If you are enthusiastic about contributing to a prestigious hotel and ensuring the success of our banquet functions, we welcome your application.

Job Requirements

ability to work in a standard office environment
prolonged periods of sitting at a desk and working on a computer
occasional standing and walking throughout the workday
frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment
ability to communicate effectively verbally and in writing
occasionally required to stand, walk, bend, reach, or carry items
ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies)
visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation
ability to hear and participate in conversations and meetings, use phone and/or headset
reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Job Qualifications

high school diploma or equivalent
previous experience in hospitality or event coordination preferred
strong communication and interpersonal skills
ability to negotiate and close sales
leadership experience in a supervisory role
proficiency in office software and banquet management systems
attention to detail and organizational skills
ability to handle multiple tasks simultaneously
customer-focused mindset

Job Duties

know your work schedule and follow it with a high degree of reliability
work in a cooperative and friendly manner with fellow associates
maintain professional attire and personal hygiene
maintain a clean, neat and orderly work area
read, understand and follow all policies, procedures and practices as stated in the associate handbook
inform management promptly of any work-related problems or guest complaints
practice aggressive hospitality and provide guest satisfaction
provide for a safe work environment by following all safety and security procedures and rules
comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, guests and associates
know all emergency procedures (fire, severe weather, bomb threats, guest accidents/illness, etc.)
to negotiate with the guest and other patrons for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure
on completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function
work closely with set up person for all catering functions to insure maximum utilization of facilities
prepare monthly inventory of all catering office supplies and requisition same for general manager’s approval
train, coordinate and supervise regarding the duties of the banquet captain and the banquet staff
maintain budgeted sales quotas
solicit banquet business, correctly enter bookings in diary and finalize these functions
handle changes in information listed on banquet event orders (BEO) effectively
finalize details on banquet event order sheets from the sales department by making customer contact, receiving finalized program and publishing BEOs for distribution
meet or exceed own booking goals each month by talking and personally meeting with customers to sell hotel function space
perform MOD responsibilities as directed by property policy
accurately prepare weekly forecast for banquet functions
provide site tours to potential customers of the hotel’s banquet facilities
may perform additional duties as required