Convention Services Manager

Marriott Syracuse Downtown and Crescent Hotels & Resorts are recognized leaders in the hospitality industry, committed to delivering exceptional guest experiences through excellence and dedicated service. Marriott Syracuse Downtown is a proud member of the Marriott International family and stands as a premier hotel located in the heart of Syracuse, offering both modern amenities and classic comfort for leisure and business travelers alike. Crescent Hotels & Resorts, as the parent company, champions a culture that values diversity, equity, and inclusion, ensuring that every associate and guest is treated with respect and has access to opportunities for growth and development. With a rich history of serving guests and a robust portfolio that spans across North America, these brands are synonymous with trust, high-quality service, and forward-thinking hospitality management practices.

The Convention Services Manager role within Marriott Syracuse Downtown’s sales department offers a unique opportunity to play a vital part in the seamless execution of conventions, meetings, and events. This full-time position is designed for a detail-oriented and proactive individual who thrives in a fast-paced environment and enjoys working collaboratively with diverse teams. The Convention Services Manager is responsible for coordinating all aspects of assigned conventions and meeting groups, ensuring that client needs are thoroughly understood and met with professionalism, efficiency, and personalized attention.

The role goes beyond logistical organization by also emphasizing strong communication with clients and internal teams such as sales, front office, and reservations. This coordination ensures proper guest room blocks, special reservation requirements, and appropriate banquet or meeting room setups are implemented to meet event specifications. The manager’s responsibilities include planning and conducting pre- and post-convention meetings, tracking group activities, generating detailed reports, and overseeing banquet associates to guarantee service excellence.

An important part of the day-to-day duties involves on-site inspections and monitoring in-house group activity to provide real-time assistance, troubleshoot issues, and support event execution. The successful candidate will establish a positive rapport with meeting planners, promoting hotel facilities and services effectively. The role demands adaptability as well, requiring the manager to work a 47.5-hour workweek with a flexible schedule to accommodate the dynamic nature of events and client demands.

Marriott Syracuse Downtown and Crescent Hotels & Resorts offer a competitive salary starting at $25 per hour, with the actual rate negotiable based on experience. This position is also bonus eligible, recognizing the significant contributions of the Convention Services Manager to the overall success of events and client satisfaction. Associates enjoy a comprehensive benefits package, including a 401K matching program, flexible scheduling, and generous discounts at Crescent managed properties and Marriott International brand hotels across North America.

Additional perks include free parking and meals during shifts, quarterly employee appreciation events, and a supportive work environment that encourages collaboration, innovation, and continuous learning. As ambassadors of guest relations, associates are expected to uphold the highest standards of professionalism, demonstrate patience and diplomacy, and foster strong team dynamics.

In summary, the Convention Services Manager at Marriott Syracuse Downtown is a pivotal role that blends event management expertise, exceptional organizational skills, and outstanding communication abilities. It offers a rewarding career path in a reputable hotel within a global hospitality leader, along with growth prospects and a supportive, inclusive workplace culture that values every associate's unique contribution.