Convention Services Manager

Kalahari Resorts & Conventions is a premier resort and convention destination known for its expansive event spaces, exceptional guest services, and immersive experiences. As one of the largest indoor waterpark resorts in the United States, Kalahari offers a unique blend of luxury accommodations, dining, entertainment, and convention facilities that cater to a diverse range of guests, from families seeking fun getaways to large conventions and corporate events requiring meticulous planning and coordination. The resort’s commitment to excellence and innovation positions it as a leader in the hospitality and event management industry, providing career growth opportunities and a supportive, vibrant work environment for its employees.

The Convention Services Manager role at Kalahari Resorts & Conventions is a dynamic and critical leadership position responsible for overseeing the planning and execution of group conferences, meetings, and special events hosted at the resort. This role requires a hands-on approach to managing complex, multi-day events with large attendance numbers, ensuring every detail is executed flawlessly to create a “beyond expectations” experience for clients and guests. The Manager will coordinate key event elements such as room setups, audio-visual needs, and catering menus, while collaborating closely with event planners and multiple internal departments to guarantee seamless operations. With a focus on optimizing revenue, the Convention Services Manager will also prospect for social event opportunities and recommend menu enhancements and resort amenities tailored to client needs, contributing positively to the financial performance of the convention services department.

As a valued member of the leadership team, the Convention Services Manager embodies Kalahari Resorts’ Promise to Lead with Love by guiding, supporting, and inspiring associates to deliver extraordinary guest experiences consistently. This role is pivotal not only in event execution but also in fostering a collaborative work environment characterized by clear communication and exceptional service standards. The Manager will manage budgets, resources, and staff efficiently to meet event goals while analyzing guest feedback and event performance to drive continual improvements and innovation in service delivery.

Candidates must bring experience from a large hotel or resort environment with significant event space and heavy group volume, be proficient in managing large and complex conventions exceeding 1,000 attendees, and bring strong multi-tasking and negotiation skills. Additionally, prior sales experience to up-sell food, beverage, and meeting room services will be advantageous. Proficiency with Microsoft Word and Excel is required to support the detailed planning and administrative components of the role.

Kalahari Resorts values its associates and offers an attractive benefits package including career advancement opportunities, 401(k) matching, paid time off, health and dental coverage, and various employee appreciation programs. This exciting opportunity is perfect for a motivated professional ready to take their event management career to the next level in a company where every day brings new opportunities to create meaningful and memorable experiences.