Convention Services Manager

Our establishment is a distinguished full-service hotel recognized for its commitment to providing exceptional hospitality experiences to guests from around the world. With a reputation for excellence, the hotel features a broad array of facilities including elegant banquet and event spaces, fine dining options, luxurious accommodations, and dedicated guest services. The property prides itself on maintaining a seamless integration of service quality and operational efficiency, making it a preferred destination for business and leisure travelers alike. Our hotel fosters a culture of teamwork, professionalism, and continuous improvement, emphasizing the importance of guest satisfaction, safety, and innovation throughout every department.

We are currently seeking a highly organized and motivated Event Coordinator to join our dynamic team. This pivotal role involves coordinating, managing, and preparing all documentation related to property events, ensuring flawless communication and cooperation between sales, property departments, and clients. The Event Coordinator acts as the crucial link that guarantees a seamless transition from the sales phase through service to post-event follow-up, all while upholding the highest standard of hospitality and service excellence. With a salary of $71,000 per year, this full-time position offers an excellent opportunity for professionals passionate about event management within the hospitality industry.

The successful candidate will be responsible for negotiating arrangements for banquets, meetings, and other functions, encompassing menu suggestions, room setups, and bar arrangements in accordance with hotel policies. They will maintain close collaboration with the setup team to optimize facility use and oversee monthly inventory management of all catering office supplies. Training and supervision responsibilities include guiding banquet captains and staff to ensure operational efficiency and quality service delivery. This role requires a proactive approach to identifying up-selling opportunities, enhancing client experiences, and achieving budgeted sales quotas.

Additionally, the Event Coordinator will maintain work schedules with reliability, foster a cooperative work environment, adhere strictly to company policies and procedures, and maintain professional standards in attire and personal hygiene. The role demands familiarity with all safety and security protocols, emergency procedures, and compliance with applicable federal, state, and local laws governing hotel operations. Providing guest satisfaction through "aggressive hospitality" is paramount.

The Event Coordinator will also take charge of finalizing banquet event orders by communicating with clients to confirm details, publishing event sheets for distribution, and performing monthly forecasting for upcoming functions. They must be adept at providing engaging site tours to potential clients and excelling in direct customer interaction and sales. Additionally, this role may entail acting as Manager On Duty (MOD) according to property policy and performing additional duties as necessary. This comprehensive position suits someone dedicated to enhancing event experiences and operational excellence in a thriving hospitality environment.