Convention Services Manager

This esteemed hotel is a prominent player in the hospitality industry, known for delivering exceptional guest experiences and maintaining high standards of service excellence. The property is dedicated to offering a welcoming, professional atmosphere where guests can enjoy a wide range of amenities and impeccable event services. The hotel places strong emphasis on collaborative teamwork among its staff and fosters a culture of proactive hospitality, ensuring that every visitor receives attentive and personalized service. With a commitment to maintaining safety, security, and compliance with all relevant regulations, the establishment prides itself on upholding its reputation as a premier venue for social, corporate, and special events.

The position of Event Coordinator is key to the seamless execution and management of property events. This role is responsible for coordinating, managing, and preparing all event documentation, working closely with the Sales team, various property departments, and clients to ensure a consistent and high-quality service experience throughout every phase of event planning and execution. The Event Coordinator acts as a liaison to ensure smooth communication and turnover from sales to service and back to sales, recognizing opportunities for upselling and offering enhancements that add value to the client experience. This role requires a blend of organizational skills, customer service expertise, and strong communication abilities to successfully negotiate arrangements for banquets, meetings, and other functions in alignment with hotel policies. Additional responsibilities include managing budgets and sales quotas, training and supervising banquet staff, preparing detailed Banquet Event Orders, and delivering site tours to potential customers.

Beyond the core coordination duties, the Event Coordinator must demonstrate reliability by adhering to scheduled work hours and must maintain a professional demeanor and appearance. The role also involves maintaining a safe work environment by following all safety protocols and contributing to a clean, neat work area. This position demands proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint, alongside excellent communication and public speaking skills to effectively engage with guests and associates. The Event Coordinator is expected to be detail-oriented, proactive in problem-solving, and capable of managing multiple responsibilities, including performing Manager On Duty (MOD) duties as required by property policy. Attention to physical demands, such as prolonged periods of sitting, walking, and handling office equipment, is essential for this in-office role.

The role offers a competitive annual salary of $70,304, reflecting the importance of the position within the hotel's operational structure and its contribution to the property’s success in event management and guest satisfaction.