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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,304.00
Work Schedule
Standard Hours
Job Description
This esteemed hotel is a prominent player in the hospitality industry, known for delivering exceptional guest experiences and maintaining high standards of service excellence. The property is dedicated to offering a welcoming, professional atmosphere where guests can enjoy a wide range of amenities and impeccable event services. The hotel places strong emphasis on collaborative teamwork among its staff and fosters a culture of proactive hospitality, ensuring that every visitor receives attentive and personalized service. With a commitment to maintaining safety, security, and compliance with all relevant regulations, the establishment prides itself on upholding its reputation as a premier venue for... Show More
Job Requirements
- Previouse experience in hotel convention sales or related industry
- Performs all job duties and responsibilities in an honest and ethical manner and in compliance with all laws, regulations, and company policies
- Proficiency with MS Word, Excel and PowerPoint
- Excellent communication and public speaking skills
- Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required
- Use arithmetic to calculate catering/sales figures
- Stand, walk or sit for varying lengths of time
Job Qualifications
- Previous experience in hotel convention sales or related industry
- Proficiency with MS Word, Excel and PowerPoint
- Excellent communication and public speaking skills
- Able to communicate accurately and effectively in verbal and written form with guests and associates
- Use arithmetic to calculate catering/sales figures
Job Duties
- Know your work schedule and follow it with a high degree of reliability
- Work in a cooperative and friendly manner with fellow associates
- Maintain professional attire and personal hygiene
- Maintain a clean, neat and orderly work area
- Read, understand and follow all policies, procedures and practices as stated in the Associate Handbook
- Inform management promptly of any work-related problems or guest complaints
- Practice aggressive hospitality and provide guest satisfaction
- Provide for a safe work environment by following all safety and security procedures and rules
- Comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, guests and associates
- Know all emergency procedures (fire, severe weather, bomb threats, guest accidents/illness, etc.)
- Negotiate with the guest and other patrons for banquets, meetings and other functions, suggesting menus, bar set up, room arrangements as per policy and procedure
- Inform other departments of arrangements in writing to assure success of the function
- Work closely with set up person for all catering functions to insure maximum utilization of facilities
- Prepare monthly inventory of all catering office supplies and requisition same for General Manager’s approval
- Train, coordinate and supervise banquet captain and banquet staff duties
- Maintain budgeted sales quotas
- Solicit banquet business, correctly enter bookings in diary and finalize these functions
- Handle changes in information listed on Banquet Event Orders (BEO) effectively
- Finalize details on Banquet Event Order Sheets from sales department by making customer contact, receiving finalized program and publishing BEOs for distribution
- Meet or exceed own booking goals each month by talking and personally meeting with customers to sell hotel function space
- Perform MOD responsibilities as directed by property policy
- Accurately prepare weekly forecast for banquet functions
- Provide site tours to potential customers of hotel’s banquet facilities
- May perform additional duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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