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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a leading hospitality management company renowned for its fully integrated approach to hotel services and outstanding client service. Known for empowering associates to take initiative and contribute proactively to the success of their properties, Driftwood focuses on creating a positive organizational culture backed by well-defined strategies and objectives. They operate across numerous properties with a strong commitment to diversity, inclusivity, and equitable employment practices. This particular opportunity is within one of their hotel properties, emphasizing a high standard of quality and client satisfaction in the hospitality industry. The hotel operates 24/7, reflecting the dynamic nature of... Show More
Job Requirements
- Minimum two years of experience in hotel catering and rooms
- Proven consistent ability to provide quality service
- Strong verbal and written communication skills in English
- Knowledge of hotel and brand policies
- Understanding of banquet and food and beverage services
- Ability to manage people and the variables involved in events
- Computer literacy in MS Word, Excel, PowerPoint
- Proficiency in Delphi or other hotel systems preferred
- Strong problem-solving and decision-making skills
- Effective customer relations
- Strong organizational and presentation skills
- Ability to influence and persuade
- Willingness to work varying shifts and hours
- Physical ability to perform duties including walking, standing, sitting, lifting up to 10 pounds
Job Qualifications
- Minimum two years of hotel catering and rooms experience in the hospitality industry
- Proven track record of providing quality service
- Previous leadership experience preferred
- Strong verbal and written English communication skills
- Knowledge of hotel, Westmont and brand policies and procedures
- Knowledge of catering, food and beverage, and banquet operations
- Strong skills in managing people and event variables
- Proficient in MS Word, Excel, and PowerPoint
- Experience with Delphi or other hotel management systems preferred
- Strong problem-solving and decision-making skills
- Effective customer and associate relations abilities
- Presentation and platform skills
- Strong organizational and closing skills
- Ability to use standard software applications and hotel systems
- Effective influence and persuasion skills
Job Duties
- Prepare event documentation and coordinate with group sales, catering sales, and hotel departments
- Ensure consistent, high-level service during pre-event, event, and post-event phases
- Manage function details including guest rooms, menus, set-up, and related activities
- Monitor and control event budgets to maximize revenue and minimize expenses
- Act as liaison between hotel and customer throughout event process, solving problems and suggesting alternatives
- Lead pre-event and post-event meetings and facilitate necessary meetings such as Banquet Event Order meetings
- Oversee customer experience from file turnover to post-event and ensure smooth turnover back to sales
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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