Convention Services Manager

Rebel Hotel Company is one of the fastest-growing third-party hotel management companies in the United States, recognized for delivering bold results, operational excellence, and distinctive guest experiences. With a diverse portfolio that spans full-service, lifestyle, and branded hotels across major metropolitan and resort markets, Rebel Hotel Company is committed to creating a culture of leadership, innovation, and accountability. As a pioneer in the hospitality industry, the company focuses on redefining hotel management norms and driving growth through cutting-edge strategies and passionate team engagement.

The Convention Services Manager role at the Hilton East Brunswick Hotel & Executive Meeting Center is a full-time, on-site position reporting directly to the Area Sales Director. This position is crucial in ensuring a seamless experience for clients by managing the entire lifecycle of conferences, meetings, and special events from concept to completion. The incumbent serves as the linchpin between clients and various internal departments, coordinating all details meticulously to exceed client expectations and enhance overall satisfaction.

This role involves producing Banquet Event Orders (BEOs), convention resumes, and making sure all are accurately distributed to the relevant departments. The Convention Services Manager maintains comprehensive files and trace systems, verifies meeting room setups, and coordinates public spaces required for conventions, guaranteeing every detail aligns with the client's needs. Effective communication with the client about agenda revisions, space requirements, and finalizing event programs including AV needs and catering services are essential tasks.

Additionally, the role demands a strong operational focus. The Convention Services Manager collaborates closely with the Banquet Manager and other team members to ensure that services are delivered as promised, maintaining the highest guest satisfaction levels. The manager is tasked with improving guest satisfaction scores, minimizing complaints, and ensuring compliance with all laws and safety protocols. This involves proactive problem-solving, overseeing quality checks one hour before each function, and facilitating effective departmental communication.

The position requires 2-5 years of experience in conference services, event management, or hotel operations preferably in hotels, convention centers, resorts, or event venues. Candidates should possess knowledge of food and beverage services and banquet operations, strong organizational skills, and the ability to multitask under pressure. Proficiency in Delphi and other event management software alongside Microsoft Office is essential. Flexibility in working hours, including evenings, weekends, and holidays, is necessary for this role.

Compensation for this position is competitive, with a salary range of $60,000 to $65,000 annually. Rebel Hotel Company offers a comprehensive benefits package including medical, dental, and vision insurance, a 401k plan, paid time off and holidays, and career advancement opportunities within a rapidly expanding organization. This role is an excellent opportunity for candidates seeking to make a significant impact in the hospitality industry while growing with a forward-thinking company. Rebel Hotel Company invites passionate hospitality professionals to join their movement to challenge the status quo and lead with vision and ownership, making a lasting mark in the industry.