Convention Conference Assistant

Rosen Hotels & Resorts is a well-established hospitality company based in Orlando, Florida, known for its commitment to excellence and outstanding guest services. With a workforce of over 3,000 associates, Rosen Hotels & Resorts has built a reputation as one of Florida’s most respected hospitality companies. The company fosters a diverse and friendly workplace where individuality and innovative ideas are highly valued, promoting a culture of teamwork and ingenuity. This environment allows employees to thrive and grow their careers in a dynamic industry focused on delivering memorable guest experiences.

The Convention Conference Assistant at Rosen Hotels & Resorts is a pivotal role within the Convention Services team, responsible for facilitating seamless coordination between meeting planners, convention groups, catering clients, hotel departments, and guests. This position is essential in ensuring the smooth execution of meetings, conferences, special events, and group functions from start to finish. Serving as a key liaison, the Convention Conference Assistant handles daily operational and administrative support while maintaining a strong emphasis on exceptional guest service.

In this role, the Convention Conference Assistant is tasked with proactively responding to inquiries from guests and clients, coordinating detailed event logistics, and managing various service requests. The assistant maintains organized records of all in-house groups and service recovery logs to ensure prompt follow-up and resolution of any issues. Effective communication with hotel departments via various tools such as Nextel, radio, telephone, and email is crucial to the role, along with providing directional assistance and detailed information about meeting room benefits, hotel facilities, and amenities.

Attention to detail is paramount, as the assistant monitors function room conditions, including lighting and HVAC settings, to ensure comfort, energy efficiency, and readiness for events. The role also involves promoting hotel outlets and amenities through suggestive selling and offering guests helpful guidance about local attractions, transportation, and recreational options including the resort health club, spa, and the Brad Brewer Golf Academy.

Rosen Hotels & Resorts places a strong emphasis on professionalism and ethical conduct, requiring that the Convention Conference Assistant exhibit honesty, respect, and patience when interacting with diverse customers and coworkers. This position is highly interactive and demands excellent interpersonal, listening, and communication skills, as well as flexibility with scheduling. The company values its employees and provides an excellent benefits package to support their well-being and career development.

This role is ideal for individuals passionate about hospitality and event management who aspire to contribute to high-quality event experiences that leave lasting impressions on guests and clients. The Convention Conference Assistant contributes significantly to the overall success of the hotel’s convention services by ensuring that every detail is managed efficiently and every guest’s expectations are exceeded. Employment type is full-time, and specific salary details are aligned with industry standards and company policies.