Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $27.75
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
TD Bank is one of the largest and most trusted financial institutions in North America, recognized for its commitment to customer-focused banking and innovative financial solutions. As the fifth largest bank by branches in the region, TD Bank serves over 27 million households and businesses across Canada, the United States, and the world. With more than 95,000 employees, the bank fosters a culture of inclusion, respect, and continual development, striving to make banking remarkably human and refreshingly simple for its customers.
This position is based in Greenville, South Carolina, and offers a full-time employment opportunity with a competitive hourly wage ranging from $22.00 to $27.75 depending on experience and qualifications. TD Bank is committed to equitable compensation and provides various benefits and growth opportunities, making it an ideal workplace for individuals looking to build a rewarding career in the financial services industry.
As a Contact Center Representative, you will play a pivotal role in maintaining customer satisfaction by providing efficient, accurate, and positive service. In TD Bank's multiple contact centers operating 24/7 to support over 10 million customers, this role ensures the delivery of legendary customer experiences. Your responsibilities will span handling inbound customer inquiries related to banking products and services, resolving issues with professionalism, and guiding customers through digital banking options using various communication channels such as live chat, phone, email, and SMS.
This role demands a thorough understanding of consumer banking services, exceptional listening skills, and a curious mindset dedicated to helping customers. As a representative, you will take ownership of customer concerns and resolve them at the first point of contact whenever possible. Situations requiring escalation will be directed to the appropriate internal specialists. Maintaining due diligence in transaction accuracy is crucial, especially regarding digital banking products, and you will be expected to detect and manage high-risk or non-standard activities appropriately.
TD Bank encourages a consultative approach to customer engagement, promoting cross-selling opportunities and referrals to internal partners, thereby fostering strong relationships with clients. Beyond transactional duties such as account transfers and debit card dispute resolution, you will contribute to continuous improvement efforts by suggesting process enhancements and supporting team initiatives. The role also involves active participation in training, cross-team learning, and keeping colleagues informed about important operational updates.
TD Bank values diversity and inclusion, encouraging its employees to act as brand ambassadors both internally and externally. You will join a team that thrives on collaboration in a fast-paced, dynamic environment that demands resilience and adaptability. This environment not only supports your professional development but also allows you to contribute meaningfully to the bank's customer experience objectives and business goals.
Overall, the Contact Center Representative position at TD Bank offers a challenging yet rewarding career path with extensive support for growth, skill development, and work-life balance. The bank’s Total Rewards package includes competitive base pay complemented by incentive awards, comprehensive health and wellness benefits, savings and retirement plans, paid time off, tools for career development, and recognition programs. If you are passionate about customer service, keen to work in a respected financial institution, and ready to develop your banking career, TD Bank represents an excellent opportunity to succeed and grow.
This position is based in Greenville, South Carolina, and offers a full-time employment opportunity with a competitive hourly wage ranging from $22.00 to $27.75 depending on experience and qualifications. TD Bank is committed to equitable compensation and provides various benefits and growth opportunities, making it an ideal workplace for individuals looking to build a rewarding career in the financial services industry.
As a Contact Center Representative, you will play a pivotal role in maintaining customer satisfaction by providing efficient, accurate, and positive service. In TD Bank's multiple contact centers operating 24/7 to support over 10 million customers, this role ensures the delivery of legendary customer experiences. Your responsibilities will span handling inbound customer inquiries related to banking products and services, resolving issues with professionalism, and guiding customers through digital banking options using various communication channels such as live chat, phone, email, and SMS.
This role demands a thorough understanding of consumer banking services, exceptional listening skills, and a curious mindset dedicated to helping customers. As a representative, you will take ownership of customer concerns and resolve them at the first point of contact whenever possible. Situations requiring escalation will be directed to the appropriate internal specialists. Maintaining due diligence in transaction accuracy is crucial, especially regarding digital banking products, and you will be expected to detect and manage high-risk or non-standard activities appropriately.
TD Bank encourages a consultative approach to customer engagement, promoting cross-selling opportunities and referrals to internal partners, thereby fostering strong relationships with clients. Beyond transactional duties such as account transfers and debit card dispute resolution, you will contribute to continuous improvement efforts by suggesting process enhancements and supporting team initiatives. The role also involves active participation in training, cross-team learning, and keeping colleagues informed about important operational updates.
TD Bank values diversity and inclusion, encouraging its employees to act as brand ambassadors both internally and externally. You will join a team that thrives on collaboration in a fast-paced, dynamic environment that demands resilience and adaptability. This environment not only supports your professional development but also allows you to contribute meaningfully to the bank's customer experience objectives and business goals.
Overall, the Contact Center Representative position at TD Bank offers a challenging yet rewarding career path with extensive support for growth, skill development, and work-life balance. The bank’s Total Rewards package includes competitive base pay complemented by incentive awards, comprehensive health and wellness benefits, savings and retirement plans, paid time off, tools for career development, and recognition programs. If you are passionate about customer service, keen to work in a respected financial institution, and ready to develop your banking career, TD Bank represents an excellent opportunity to succeed and grow.
Job Requirements
- High school diploma or GED
- Minimum of 1+ years of experience in retail, customer service, banking, or contact center experience preferred
- Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
- Digital literacy across a broad range of devices such as smartphones, tablets, laptops, headsets
- Exceptional listening skills and curiosity for helping customers to address their needs and resolve concerns
- Strong relationship management skills capable of explaining complex banking concepts
- Positive and energetic demeanor with excellent listening, reading, and communication skills
- Able to communicate financial information in a clear and accessible way to a wide range of customers
- Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency
- Experience handling confidential information preferred
- Proficiency in standard corporate productivity tools such as email, MS Office, Teams, internet navigation, CRM applications
- Ability to adhere to a flexible work schedule including weekends and holiday hours
- Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings or events
Job Qualifications
- High school diploma or GED
- Minimum of 1 year experience in retail, customer service, banking, or contact center preferred
- Ability to navigate multiple computer systems, applications, and multiple screens with speed and accuracy
- Digital literacy across devices such as smartphones, tablets, laptops, and headsets
- Exceptional listening skills and a curiosity for helping customers
- Strong relationship management skills capable of explaining complex banking concepts
- Positive and energetic demeanor with excellent communication skills
- Ability to communicate financial information clearly to various customers
- Team-oriented with ability to work in a fast-paced, challenging environment with resilience
- Experience handling confidential information preferred
- Proficiency in corporate productivity tools like email, MS Office, Teams, internet navigation, and CRM applications
- Flexible availability including weekends and holidays
- Ability to be onsite for training and important meetings
Job Duties
- Provide positive and professional inbound customer service to resolve banking product and service issues efficiently
- Engage with prospective customers through live chat, phone, email, and SMS to guide consumer banking services
- Take ownership of customer concerns and resolve issues at first contact while escalating when necessary
- Ensure accuracy in all customer transactions, especially digital banking, and escalate non-standard or high-risk activities
- Arrive on time and manage customer interactions throughout scheduled shifts
- Facilitate cross-sell opportunities or referrals to bank partners through consultative engagement
- Complete financial transactions such as account transfers and debit card disputes accurately and efficiently
- Contribute to business objectives by suggesting process improvements
- Participate in performance, development activities, and cross-training within the team
- Keep colleagues informed on relevant day-to-day operational information
- Foster a fair, positive, and equitable work environment supporting workforce diversity
- Act as a brand champion for the business area and the bank internally and externally
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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