Contact Center Representative - Greenville, SC

TD Bank is a leading global financial institution renowned for delivering exceptional customer experiences across North America. As the fifth largest bank by branches and stores in North America, TD Bank serves over 27 million households and businesses across Canada, the United States, and other international markets. With a workforce exceeding 95,000 colleagues, TD is committed to fostering a workplace culture centered around client-focused interactions, simplicity, and innovation in banking services. The bank operates multiple contact centers that embody these values by providing trusted advice and creating value for customers 24 hours a day, seven days a week. TD Bank is deeply invested in the professional growth and well-being of its colleagues, offering equitable compensation, comprehensive training, and diverse career development opportunities aimed at ensuring every team member thrives both personally and professionally.

The Contact Center Representative role at TD Bank is pivotal in maintaining the bank’s commitment to exemplary customer service. This full-time position based in Greenville, South Carolina, offers a competitive salary ranging from $22.00 to $27.75 per hour, dependent on skills, experience, and other factors. The representative serves as the first point of contact for customers, handling inquiries, resolving banking and digital service issues, and facilitating smooth transactions across various platforms including phone, live chat, email, and SMS. This role demands a strong ability to listen actively, provide solutions efficiently, and manage multiple systems simultaneously with accuracy.

As a Contact Center Representative, you will engage customers in a positive and professional manner, ensuring each individual feels valued and understood. Responsibilities include resolving issues related to banking products or services, processing financial transactions accurately, and escalating complex matters when necessary. In addition to transaction management, this role involves contributing to business objectives, supporting process improvements, and fostering an inclusive and respectful environment. Your efforts will help strengthen the customer relationship and promote TD Bank's brand as a trusted financial partner.

TD encourages open communication regarding compensation and career progression and supports flexible working schedules that may include weekends and holidays. The role requires onsite presence during training, key meetings, and other essential business events. TD Bank offers an extensive benefits package designed to support colleagues’ financial, physical, and mental well-being, including paid time off, health benefits, retirement savings plans, and career enrichment programs. The company’s culture promotes diversity, equity, and inclusion, ensuring every employee has a fair opportunity to succeed and grow their career in a dynamic and fast-paced environment.