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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $27.75
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Career Development
Employee Discounts
wellness programs
Job Description
TD Bank is a leading global financial institution renowned for delivering exceptional customer experiences across North America. As the fifth largest bank by branches and stores in North America, TD Bank serves over 27 million households and businesses across Canada, the United States, and other international markets. With a workforce exceeding 95,000 colleagues, TD is committed to fostering a workplace culture centered around client-focused interactions, simplicity, and innovation in banking services. The bank operates multiple contact centers that embody these values by providing trusted advice and creating value for customers 24 hours a day, seven days a week. TD Bank... Show More
Job Requirements
- Work authorized in the United States without employer sponsorship
- High school diploma or GED
- Minimum 1+ years experience in retail, customer service, banking, or contact center preferred
- Ability to navigate multiple computer systems and applications with speed and accuracy
- Digital literacy across smartphones, tablets, laptops, and headsets
- Exceptional listening skills and customer-centric mindset
- Strong relationship management skills
- Positive and energetic demeanor with excellent listening and communication
- Ability to communicate financial info clearly
- Team oriented and resilient in fast-paced work environment
- Experience handling confidential information preferred
- Proficiency in corporate productivity tools including email, MS Office, Teams, CRM
- Flexible to work weekends and holiday hours
- Availability to be onsite for training, meetings, and events
- No employer sponsorship needed
Job Qualifications
- High school diploma or GED
- Minimum of 1 year experience in retail, customer service, banking, or contact center
- Ability to navigate multiple computer systems and applications accurately
- Digital literacy across devices such as smartphones, tablets, laptops, and headsets
- Exceptional listening skills with curiosity to help customers
- Strong relationship management skills and ability to explain complex banking concepts
- Positive and energetic demeanor with excellent communication skills
- Ability to communicate financial information clearly
- Team oriented and able to work in a fast-paced environment
- Experience handling confidential information preferred
- Proficiency in email, MS Office, Teams, internet navigation, and CRM applications
- Ability to adhere to flexible work schedules including weekends and holidays
- Availability to be onsite for training and key meetings
Job Duties
- Provide positive and professional inbound customer service to resolve issues efficiently
- Engage with customers through live chat, phone, email, and SMS to guide banking services
- Take ownership of customer concerns and resolve issues at first point of contact
- Ensure accuracy of customer transactions and escalate high-risk activities
- Arrive on time and ready to handle customer interactions throughout shift
- Facilitate cross-sell opportunities and refer customers to internal bank partners
- Complete a broad range of financial transactions including transfers and debit card disputes
- Participate in performance and development activities including cross-training
- Maintain communication about relevant day-to-day information
- Promote a fair, positive, and equitable work environment
- Act as a brand champion internally and externally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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