Contact Center Representative- Credit Card (US) Greenville, SC July 13th

TD Bank is one of the world's leading global financial institutions and ranks as the fifth largest bank in North America by branches and stores. With more than 27 million households and businesses served across Canada, the United States, and internationally, TD focuses on creating remarkably human and refreshingly simple banking experiences. The bank fosters a workplace culture centered on diversity, inclusivity, and continuous personal and professional development, supported by over 95,000 colleagues who bring their skills, talent, and creativity to deepen client relationships and simplify banking processes. TD Bank is committed to fair and equitable compensation, career growth opportunities, and a supportive work environment that emphasizes the success and well-being of its employees.

The Contact Center Representative - Credit Card position is based in Greenville, South Carolina, and offers full-time employment with 40 working hours per week. The pay range for this role is $22.00 to $27.75 USD per hour, reflecting TD's commitment to fair compensation based on a candidate's skills, experience, knowledge, geographic location, and organizational needs. This role is integral to the Personal & Commercial Banking line of business, primarily focusing on providing exceptional customer service through various communication channels including phone, written correspondence, and chat.

In this role, the Contact Center Representative promotes strong and lasting customer relationships by delivering quality service and sales support in a highly professional and efficient manner. The role requires a thorough understanding of customer needs, the ability to identify opportunities to grow the business, and extensive knowledge of banking products and services, including digital and self-serve options. Representatives handle a broad range of financial transactions such as account updates, balance inquiries, statement requests, balance transfers, and dispute resolution with accuracy and compliance. They contribute to reducing risk by adhering to bank policies and procedures, and escalate complex issues when necessary.

Collaboration and continuous personal development are key aspects of the role. Representatives participate fully in team efforts to support a positive, diverse, and inclusive workplace, and actively engage in performance management and development activities. The position requires strong interpersonal and communication skills to clearly convey financial information to a wide range of customers, support customers in their preferred language (English and/or Spanish), and maintain confidentiality. In addition to customer-facing responsibilities, the role demands resilience and adaptability in a fast-paced environment with flexible schedules, including early mornings, late nights, weekends, and holidays, to ensure customers receive timely assistance.

TD Bank emphasizes colleague growth by providing regular career development conversations, mentoring programs, and access to online learning platforms. The bank offers a comprehensive Total Rewards package that includes base salary, performance incentives, health and well-being benefits, retirement savings plans, paid time off, banking benefits and discounts, and recognition programs. New hires receive thorough training and onboarding to equip them with the necessary tools and knowledge for success. TD Bank is an equal opportunity employer dedicated to a respectful, inclusive workplace where all colleagues have an equal chance to reach their full potential and advance their careers. Candidates with disabilities are encouraged to request accommodations to participate fully in the application process.