Contact Center Associate I

Kimball Midwest is a nationally recognized distributor specializing in maintenance, repair, and operation (MRO) products. Established with a strong foundation in family values and a customer-first approach, the company has grown impressively since its inception, with sales revenue escalating from $1 million in 1983 to over $500 million today. Despite this rapid growth, Kimball Midwest has maintained its family-owned and operated culture, fostering a unique and supportive work environment where every associate is valued as an individual rather than a number. This commitment to employee satisfaction has earned Kimball Midwest the distinction of being named one of the Top Workplaces in Columbus for thirteen consecutive years. The company’s dynamic growth and stable culture create an exciting place to work for those passionate about customer service and operational excellence.

The Customer Service Contact Center Associate I role at Kimball Midwest’s Columbus, Ohio location is a key position within their customer service team. This role requires an individual who is dedicated to providing exceptional service to sales representatives, customers, and internal staff. Working onsite Monday through Friday with a 10:30 am to 7:00 pm shift, the associate will be responsible for maintaining communication standards by adhering to company scripts, policies, and quality protocols. The position demands multitasking abilities and skill in managing a high volume of calls, ensuring that customers receive accurate information about products, services, policies, and procedures. Furthermore, the associate will play a critical role in resolving customer issues efficiently, escalating complex concerns to appropriate departments when necessary, and handling order entries both for calls and special projects assigned by management.

This role is not remote or hybrid but fully onsite, enabling direct collaboration with colleagues for smooth operations and customer satisfaction. The associate will also be engaged in essential administrative duties such as monthly call tracking and quarterly time tracking to support the team’s performance goals. Responsiveness is essential including addressing voicemails, emails, and internal messages received during working hours on the same day. Kimball Midwest offers a strong benefits package to this role, including medical, dental, and vision insurance, life and disability insurance, health savings and flexible spending accounts, a 401(k) plan with company matching, tuition assistance, paid parental leave, paid time off, and a casual but professional dress code. This comprehensive approach not only supports employees’ professional growth but also their well-being, reinforcing why Kimball Midwest remains a premier employer in the region.