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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Health savings account
Flexible spending account
401(K) Plan with Match
Tuition Assistance
Paid parental leave
Paid Time Off
Paid holidays
dress for your day dress code
Job Description
Kimball Midwest is a nationally recognized distributor specializing in maintenance, repair, and operation (MRO) products. Established with a strong foundation in family values and a customer-first approach, the company has grown impressively since its inception, with sales revenue escalating from $1 million in 1983 to over $500 million today. Despite this rapid growth, Kimball Midwest has maintained its family-owned and operated culture, fostering a unique and supportive work environment where every associate is valued as an individual rather than a number. This commitment to employee satisfaction has earned Kimball Midwest the distinction of being named one of the Top Workplaces... Show More
Job Requirements
- High school diploma or GED
- Previous call center or customer service experience preferred
- Ability to communicate professionally in written and verbal form
- Ability to handle high call volume and multitask
- Ability to read, write, and perform basic arithmetic calculations
- Ability to work fully onsite in Columbus, OH
- Availability Monday through Friday from 10:30 am to 7:00 pm
- Successful completion of a 90-day orientation period
Job Qualifications
- High school diploma or GED
- Intermediate proficiency in Microsoft Office applications such as Outlook, AX, Excel
- Ability to communicate professionally with management, sales representatives, customers, and co-workers in both written and verbal form
- Previous call center or customer service experience preferred
- Ability to read and write small letters and numbers
- Ability to make arithmetic calculations
- Ability to understand and follow written and oral instructions
- Willingness to work fully onsite in Columbus, OH
- Successful completion of a 90-day orientation period
Job Duties
- Provide excellent customer service for sales reps, customers, and internal staff
- Adhere to company scripts, policies, and quality standards
- Handle high call volume and multitask effectively
- Provide accurate information regarding products, services, policies, and procedures
- Resolve customer issues efficiently and escalate complex cases when necessary
- Perform order entry of phoned-in orders and special-order entry projects assigned by management
- Conduct monthly call tracking and quarterly time tracking
- Respond same day to all voicemails, emails, and Teams messages received within working hours
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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