Constituent Services & Front Desk Assistant (Public Services Representative 3)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,376.00 - $58,416.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Career development opportunities
commute assistance
Job Description
The Office of the Governor is a pivotal state agency committed to leading and shaping public policy in Oregon. This esteemed office functions as the executive branch's central hub, where critical decisions impacting the state are made and coordinated. Known for its dedication to transparency, equity, and public service, the Office of the Governor works tirelessly to engage with Oregon's diverse communities, governmental partners, and the public to further the state's mission of effective governance and inclusive leadership. As an employer, the Governor's Office fosters a work environment that values diversity, equity, and inclusion, providing ample opportunity for professional growth and meaningful contribution to public service. The position is a full-time, permanent role classified under Executive Service, with a salary range of $3,698 to $4,868 per month, reflecting its significance and responsibilities within the governmental framework.
The Constituent Services & Front Desk Assistant (Public Services Representative 3) holds an essential role within the Governor's Office team by embodying the office's values of professionalism, integrity, and public engagement. This role serves as the first point of contact for visitors, including dignitaries, legislators, agency directors, and key partners, presenting a welcoming and respectful atmosphere that reflects the office's commitment to service excellence. Beyond customer interaction, the Front Desk Assistant manages a variety of operational and administrative tasks, from handling constituent communications and managing mail to maintaining security protocols and supporting office logistics. The role demands strong organizational skills, discretion, and the ability to navigate complex situations with sound judgment and professionalism. This professional position enables the selected individual to support and facilitate the smooth operation of the Governor's Office, effectively bridging communication between the public and the executive team while upholding safety and security standards. For candidates passionate about public service and eager to make a meaningful contribution in a governmental setting, this role offers a unique chance to advance their career while positively impacting the state and its residents.
The Constituent Services & Front Desk Assistant (Public Services Representative 3) holds an essential role within the Governor's Office team by embodying the office's values of professionalism, integrity, and public engagement. This role serves as the first point of contact for visitors, including dignitaries, legislators, agency directors, and key partners, presenting a welcoming and respectful atmosphere that reflects the office's commitment to service excellence. Beyond customer interaction, the Front Desk Assistant manages a variety of operational and administrative tasks, from handling constituent communications and managing mail to maintaining security protocols and supporting office logistics. The role demands strong organizational skills, discretion, and the ability to navigate complex situations with sound judgment and professionalism. This professional position enables the selected individual to support and facilitate the smooth operation of the Governor's Office, effectively bridging communication between the public and the executive team while upholding safety and security standards. For candidates passionate about public service and eager to make a meaningful contribution in a governmental setting, this role offers a unique chance to advance their career while positively impacting the state and its residents.
Job Requirements
- Two years of experience in customer service
- one year including explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations
- demonstrated ability to provide clear, courteous communication in person, by phone, and via email
- experience escorting and assisting visitors while following security protocols
- ability to interpret and apply government procedures
- experience managing sensitive or confidential information
- strong organizational skills
- proficiency with Microsoft Office applications
- prior experience in government or public-facing roles
Job Qualifications
- Two years of experience in customer service
- one year of experience explaining rules, regulations, and policies and managing unique or unusual situations
- demonstrated ability to professionally engage with high-level officials and the public with clear, courteous communication
- proven track record of escorting visitors and following security protocols with full compliance
- ability to interpret and apply government procedures
- experience managing sensitive or confidential information with discretion and sound judgment
- strong organizational skills with ability to meet deadlines and manage multiple tasks
- proficiency with Microsoft Office applications including Outlook, Word, Excel, Teams
- prior experience in government or public-facing customer service roles
Job Duties
- Review, tag, and process constituent voicemails and mail
- prepare and send hard-copy correspondence such as certificates, informational materials, and greeting cards
- provide front desk coverage, greeting and screening guests with professionalism, coordinating access to office spaces, and maintaining clean and welcoming common areas
- sort, scan, distribute, and dispatch incoming and outgoing mail and packages
- coordinate office supply inventory and schedule equipment maintenance
- elevate complex constituent inquiries to senior staff and support timely follow-up on administrative tasks and casework needs
- serve as a safety coordinator, follow established protocols, and use judgment in determining appropriate actions, including when to involve law enforcement
- scan and update invoice tracking systems, assist with staff technology logistics, and complete additional operational support tasks as assigned
- maintain and update website content, ensuring accuracy, accessibility, and compliance with public meeting posting requirements
Job Criteria
Experience
No experience required
Job Location
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