Conference Services Manager

College Station, TX, USA|

Job Overview

Compensation

Salary

Range $41,800.00 - $58,700.00

Benefits

competitive salary

Daily Pay

team member hotel discount program

Uniforms Provided

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Paid PTO

401k with employer match

Team member awards and recognition programs

Food and beverage discounts

Tuition Reimbursement

Job Description

Valor is a dedicated hospitality company that excels in delivering exceptional experiences with passion, precision, and professionalism. As Hotelitarians-driven experts, Valor professionals pride themselves on going beyond traditional service to provide genuine, thoughtful hospitality across a network of curated properties. Committed to sustainable dining and embracing a global perspective, the company incorporates local flair, creativity, and enthusiasm in every project they undertake. Valor's culture values relationships, high standards, and memorable, meaningful experiences for guests, teams, and owners. They focus on the details that make a lasting impact and foster an environment where those who share this dedication can thrive. For more information about the company and its hotel portfolio, prospective candidates can visit valorhospitality.com.

The position available is for a Conference Services Manager at the Hilton College Station, a premier hotel in the heart of Aggieland, Texas. This role is critical in managing the seamless execution of meetings, conferences, and group events, serving as the primary liaison between clients and the hotel to ensure all expectations are met professionally and efficiently. The Conference Services Manager is responsible for coordinating all aspects of group events, including room blocks, audiovisual needs, catering, billing, and client satisfaction. The role demands strategic upselling to maximize event profitability and support the hotel's financial objectives. The position is full-time and offers a competitive salary along with comprehensive benefits such as health, dental, and vision insurance, paid time off, 401k with matching, and additional employee perks. The individual filling this role will thrive in a collaborative environment, working closely with sales, revenue, and operations teams to deliver a high-touch service experience that strengthens client relationships and promotes repeat business. This opportunity is perfect for someone who has a passion for hospitality, excellent communication skills, strong organizational abilities, and a commitment to exceeding client expectations.

Job Requirements

Ability to perform critical analysis and manage wide-range of information
extensive knowledge of negotiating, principles and practices within catering sales, food and beverage, and sales procedures associated with the hotel industry
excellent oral, written and presentation skills sufficient to produce sales and marketing communication
ability to delegate, manage manpower and organize complex projects and establish priorities
communicate professionally and positively with guests and associates

Job Qualifications

High school diploma or equivalent
extensive knowledge of negotiating, principles and practices within catering sales, food and beverage, and sales procedures associated with the hotel industry
excellent oral, written and presentation skills
ability to delegate, manage manpower and organize complex projects
professional and positive communication skills
experience using CRM systems such as Delphi or Amadeus
strong organizational and multitasking abilities
customer service-oriented mindset
proficiency in event planning and coordination

Job Duties

Partner with meeting planners to design and execute successful events that meet client objectives and align with hotel standards
coordinate all aspects of assigned groups, including guest room blocks, meeting and banquet space, audiovisual needs, menus, decor, and transportation
create detailed banquet event orders (BEOs), group resumes, and internal communication tools that clearly outline event specifications for operational teams
ensure flawless communication of event details across departments including banquets, culinary, front office, and engineering
serve as the main point of contact for clients from the initial planning phase through post-event follow-up
conduct pre-conference meetings to review event logistics, introduce key hotel personnel, and confirm all details
provide on-site support during events as needed to ensure guest satisfaction and immediate resolution of issues
conduct post-conference evaluations with clients to gather feedback, address concerns, and identify opportunities for future business
maximize event profitability through effective upselling of menus, enhancements, and ancillary services
accurately manage group billing, ensuring timely and complete posting of charges, review of banquet checks, and preparation of final invoices
track attrition, cancellation fees, and other revenue-impacting items in accordance with contractual terms
maintain awareness of budget goals and contribute to overall departmental revenue targets
prepare and distribute accurate group resumes and BEOs to all departments to ensure consistent delivery of client expectations
participate in weekly group pick-up meetings, pre-conference briefings, and post-event reviews
maintain ongoing communication with sales, revenue, and operations teams to ensure smooth transitions from booking to service
exhibit a collaborative and professional approach when interacting with clients, vendors, and internal teams
maintain accurate, organized client information and event documentation in the CRM system (e.g., Delphi, Amadeus)
ensure compliance with all hotel policies, brand standards, and safety procedures
protect financial assets through proper control measures and oversight of billing and contracts
stay informed on industry trends and best practices to continuously enhance service delivery