Conference Services Manager

The Conference Services Manager position is offered by the VP Student Enrollment, Engagement & Services agency, located in Norfolk, VA. This role is an essential full-time position focused on managing all aspects of event space utilization for external rental clients and community partners. The agency is committed to providing exceptional services to its diverse client base, supporting the student enrollment and engagement process through dedicated event space management and scheduling support. As a vital part of this agency, the Conference Services Manager oversees important venues including Webb, Broderick Dining Commons, and the Priority Club, ensuring these spaces are optimally used and maintained to meet client needs and organizational standards.

The Conference Services Manager acts as the primary contact point for all event space reservations and activities involving external clients. The role requires a dynamic and proactive approach to event management by utilizing data collection and market analytics. Developing a comprehensive marketing program enables the Conference Services Manager to promote these event spaces effectively, targeting local organizations and community groups. The idea is to create a "one-stop-shop" experience for all event execution needs, from booking through the event day, aimed at simplifying the process and enhancing client satisfaction.

This position demands strong leadership and organizational skills, providing additional support to the department's scheduling and events operations. The Manager must balance different priorities, including customer satisfaction and operational efficiency. Their ability to interpret and communicate policies, guidelines, and facility specifications ensures every event meets the expected standards. They also need to be adept at problem-solving, especially in emergency situations, to maintain smooth operations and safety.

Working in a fast-paced and flexible environment, the Conference Services Manager must be prepared to manage a schedule that occasionally extends to evenings, nights, and weekends. This flexibility is crucial to ensure that events run seamlessly regardless of their timings. The role involves extensive interaction with clients, requiring excellent oral and written communication skills, and a capacity to work independently while taking initiative.

Overall, the Conference Services Manager role is integral to the agency’s mission of supporting student engagement by facilitating successful events and rental activities. This full-time, exempt position provides an exciting opportunity for a motivated individual to contribute their expertise in event space management within a vibrant educational community, leveraging technology, market insight, and exceptional customer service to elevate the agency's event-hosting capabilities.