Conference Services Manager

Concord Hospitality is a leading hospitality management company well-known for operating upscale hotels and resorts across North America. With a strong commitment to quality, integrity, and community, Concord Hospitality has cultivated a company culture that prioritizes associate development, customer service excellence, and innovation in the hospitality industry. The company is dedicated to providing guests top-tier accommodations and memorable experiences while fostering an environment where employees can thrive both personally and professionally. Concord’s management approach centers on an "Associate First" philosophy, emphasizing training, development, and a supportive workplace culture aimed at inspiring staff at all levels, from entry-level interns to executive leaders.

This role within Concord Hospitality is a Customer Service Manager position focused on delivering exceptional service to both internal partners and external clients, ensuring every event and function conducted at the hotel meets the highest standards of excellence. The Customer Service Manager will play a critical role in planning, coordinating, and overseeing group events, meetings, and various functions, serving as a vital link between the hotel’s operational teams and its valued clients. The position requires an individual who is highly organized, detail-oriented, and possesses strong communication skills, capable of managing multiple tasks efficiently and fostering team collaboration. This role not only involves managing the logistical components of events, such as room blocks, contracts, billing, and setup but also emphasizes building lasting relationships with clients to encourage repeat and referral business.

Employees in this position are expected to respond promptly and professionally to inquiries and communications, embodying the values and brand image of Concord Hospitality at all times. The role involves active participation in various internal and external meetings, including client site visits, planning sessions, and networking events, ensuring all events run smoothly from pre-event preparation to post-event follow-up. Additionally, the Customer Service Manager will use contemporary digital sales and management systems to forecast revenue accurately and align with the hotel's strategic goals.

Flexibility and adaptability are key components of this role, as the Customer Service Manager may be required to attend client functions and work varying schedules and locations based on event demand. The position fosters an entrepreneurial spirit, encouraging independent decision-making that benefits the hotel and supports team objectives. Performance metrics tied to the brand standards and regional leadership provide clear goals for continuous improvement and professional growth.

Concord Hospitality values work-life balance, diversity, and inclusivity, supporting associates with a comprehensive employee benefits package that includes medical, dental, and vision insurance, life coverage, disability options, a 401K plan, tuition assistance, discounted hotel stays, and various training and career advancement opportunities. By joining Concord Hospitality, employees become part of a motivated, fun, and innovative community driven by shared values of quality service, integrity, community involvement, profitability, and enjoyment in the workplace. This makes the Customer Service Manager role not only a career opportunity but also a chance to grow within a respected company that truly values its people.