Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Free parking
Free Meals
Travel Discounts
Rental car discounts
Attraction ticket discounts
Associate recognition events
Celebrations and parties
Job Description
The Westin Nashville is a prestigious hotel renowned for its commitment to delivering exceptional guest experiences through distinguished service and luxurious accommodations. Located in the heart of Nashville, Tennessee, this hotel is part of the globally recognized Westin brand under Marriott International, known for its high hospitality standards and innovative guest services. The Westin Nashville offers a diverse range of facilities including elegant meeting spaces, state-of-the-art event venues, and fine dining options, catering to both leisure and business travelers. The hotel prides itself on creating meaningful connections and unforgettable experiences, not only for its guests but also for its dedicated team members who are supported in their professional growth and career development.
As a Conference Services Manager at The Westin Nashville, you will play an integral role in the successful execution of meetings, conferences, and special events. Your primary responsibility will be acting as the essential liaison between clients and the hotel’s operations teams, ensuring every event is delivered with the precision and thoughtfulness synonymous with the Westin brand. This dynamic and highly visible position requires you to coordinate all facets of event planning and management—from initial consultation and detailed logistics planning to flawless execution and post-event follow-through.
In this role, you will be working closely with guests, event planners, and various hotel departments such as Sales, Food & Beverage, and Operations, fostering collaboration to ensure seamless event experiences that exceed client expectations. The position demands strong problem-solving skills, exceptional organizational abilities, and a passion for hospitality in a fast-paced environment. Whether it’s managing multiple events concurrently or responding flexibly to spontaneous client needs, your expertise will be key to transforming event visions into reality.
The Westin Nashville embraces career development as a core value, offering career advancement opportunities to over half of its associates who move into new roles within the company. You will find a supportive leadership team dedicated to helping you succeed, alongside benefits designed to enhance your overall well-being. These benefits include free parking for full-time associates, complimentary meals, travel and accommodation discounts across Marriott’s extensive network, and exclusive offers on rentals, attractions, and technology. The work culture encourages recognition and celebration, hosting associate appreciation events throughout the year, making The Westin Nashville not only a workplace but a community.
By joining The Westin Nashville as a Conference Services Manager, you are stepping into a role where exceptional service delivery, relationship-building, and professional growth intersect. This role is exempt and reports directly to the Director of Sales. You will be part of an inclusive workplace committed to diversity, equity, and environmental responsibility, ensuring that your work supports broader social and business goals. Your ability to maintain attention to detail while efficiently managing complex event operations will contribute significantly to the hotel’s reputation for excellence and guest satisfaction, making your career experience both rewarding and impactful.
As a Conference Services Manager at The Westin Nashville, you will play an integral role in the successful execution of meetings, conferences, and special events. Your primary responsibility will be acting as the essential liaison between clients and the hotel’s operations teams, ensuring every event is delivered with the precision and thoughtfulness synonymous with the Westin brand. This dynamic and highly visible position requires you to coordinate all facets of event planning and management—from initial consultation and detailed logistics planning to flawless execution and post-event follow-through.
In this role, you will be working closely with guests, event planners, and various hotel departments such as Sales, Food & Beverage, and Operations, fostering collaboration to ensure seamless event experiences that exceed client expectations. The position demands strong problem-solving skills, exceptional organizational abilities, and a passion for hospitality in a fast-paced environment. Whether it’s managing multiple events concurrently or responding flexibly to spontaneous client needs, your expertise will be key to transforming event visions into reality.
The Westin Nashville embraces career development as a core value, offering career advancement opportunities to over half of its associates who move into new roles within the company. You will find a supportive leadership team dedicated to helping you succeed, alongside benefits designed to enhance your overall well-being. These benefits include free parking for full-time associates, complimentary meals, travel and accommodation discounts across Marriott’s extensive network, and exclusive offers on rentals, attractions, and technology. The work culture encourages recognition and celebration, hosting associate appreciation events throughout the year, making The Westin Nashville not only a workplace but a community.
By joining The Westin Nashville as a Conference Services Manager, you are stepping into a role where exceptional service delivery, relationship-building, and professional growth intersect. This role is exempt and reports directly to the Director of Sales. You will be part of an inclusive workplace committed to diversity, equity, and environmental responsibility, ensuring that your work supports broader social and business goals. Your ability to maintain attention to detail while efficiently managing complex event operations will contribute significantly to the hotel’s reputation for excellence and guest satisfaction, making your career experience both rewarding and impactful.
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in hospitality or event management
- Proven track record of managing multiple events simultaneously
- Ability to communicate effectively with clients and internal teams
- Proficiency with event management software and Microsoft Office
- Strong problem-solving and organizational skills
- Flexibility to work varying schedules including evenings and weekends as needed
Job Qualifications
- Experience in hospitality or event management
- Strong interpersonal and communication skills
- Excellent organizational and multitasking abilities
- Proficiency in hotel event management software and Microsoft Office
- Ability to work collaboratively with cross-functional teams
- Problem-solving mindset with attention to detail
- Previous experience in a similar conference services or event coordinator role preferred
- Knowledge of budget management and billing processes
- Commitment to delivering outstanding customer service
Job Duties
- Serve as the primary point of contact for clients, ensuring exceptional service throughout the planning and execution of meetings, conferences, and special events
- Coordinate all event details, including meeting space, catering, audiovisual requirements, room accommodations, and event logistics
- Partner with Sales, Food & Beverage, Operations, and other hotel departments to ensure seamless event execution and guest satisfaction
- Conduct pre-conference planning meetings and communicate event requirements effectively to hotel teams
- Manage multiple events simultaneously while maintaining accuracy, organization, and attention to detail
- Monitor event budgets, review billing, and support cost-effective event execution
- Resolve client concerns and operational challenges promptly and professionally before, during, and after events
- Build and maintain strong relationships with clients, vendors, and internal stakeholders
- Utilize hotel systems and Microsoft Office applications to manage event documentation, communication, and reporting
- Ensure all events are executed in accordance with hotel standards, brand expectations, and operational procedures
- Demonstrate flexibility and adaptability in a fast-paced hospitality environment while responding to changing client and business needs
- Identify opportunities to enhance service delivery, improve operational efficiency, and elevate the overall guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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